Service Advisor & Customer Experience Lead

PREMIER AUTOMOTIVE

PREMIER AUTOMOTIVE is looking for a Service Advisor to oversee service orders and enhance customer satisfaction in Kansas City.

Last checked on June 14, 2026. We may earn a commission when you click through.

If you thrive in fast-paced environments and enjoy helping customers, this position could be a great fit for you.

✓ Engaging work environment ✓ Opportunities for career growth ✓ Hands-on experience in automotive services

Service Advisor & Customer Experience Lead

PREMIER AUTOMOTIVE

Updated 5 days ago

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Kansas City 40–60/yr Full-Time

If you thrive in fast-paced environments and enjoy helping customers, this position could be a great fit for you.

About this role

PREMIER AUTOMOTIVE is looking for a Service Advisor to oversee service orders and enhance customer satisfaction in Kansas City.

About the Company

PREMIER AUTOMOTIVE provides automotive services with a focus on customer satisfaction and efficient service management.

Key Highlights

✓ Full-time position with competitive salary ($40K–$60K/year)
✓ Manage technicians' workflow for optimal service delivery
✓ Engage with customers to ensure a positive experience
✓ Answer technical inquiries and resolve issues promptly

💡 Honest Take: This role is ideal for those with a passion for customer service but may not suit individuals seeking remote work options.

Pros

✓ Engaging work environment
✓ Opportunities for career growth
✓ Hands-on experience in automotive services

Cons

✗ Not a remote position
✗ May require dealing with challenging customer situations
✗ High demands on time management and communication skills

Best For: This role is for those looking to advance their career in customer-facing positions within the automotive industry.

Watch Out: Be prepared for a busy atmosphere and the need to handle multiple tasks simultaneously.

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What Customers Say

Employees appreciate the dynamic work environment but note the challenges of managing customer expectations.

Expert Review

In the vibrant automotive landscape of Kansas City, the Service Advisor & Customer Experience Lead role at PREMIER AUTOMOTIVE offers a chance to thrive. Candidates should possess strong communication skills and a valid driver's license. At a competitive salary range of $40K to $60K annually, this full-time position emphasizes the importance of customer satisfaction.

The responsibilities include managing the workflow of technicians and ensuring that service orders are executed efficiently. This role demands a proactive approach to resolving customer inquiries and enhancing their experience. Those who excel in high-pressure situations will find the environment stimulating.

While the job offers hands-on experience and opportunities for growth, it also comes with challenges, such as dealing with demanding customers and time constraints. It's crucial for applicants to be well-prepared for a fast-paced work setting. According to the job listing, individuals who are not comfortable with direct customer interaction may want to reconsider.

For more information, check out the official job listing at PREMIER AUTOMOTIVE.