Customer Service Advisor

Simple Online Healthcare

This remote Customer Service Advisor role at Simple Online Healthcare offers a mix of customer engagement and administrative duties, perfect for those with strong communication skills.

Last checked on May 17, 2026. We may earn a commission when you click through.

The position offers a chance to develop skills in a supportive, remote setting, but the fixed-term contract may not appeal to everyone.

✓ Fully remote working environment. ✓ Career development opportunities. ✓ Engagement with healthcare professionals.

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Customer Service Advisor

Simple Online Healthcare

Updated 2 months ago

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You'll be redirected to careers.simpleonlinehealthcare.com

Anywhere Remote Full–Time

The position offers a chance to develop skills in a supportive, remote setting, but the fixed-term contract may not appeal to everyone.

About this role

This remote Customer Service Advisor role at Simple Online Healthcare offers a mix of customer engagement and administrative duties, perfect for those with strong communication skills.

About the Company

Simple Online Healthcare is a provider focused on delivering efficient healthcare services remotely.

Key Highlights

✓ First point of contact for customer queries via phone, email, and live chat.
✓ Liaise with GP practices to manage prescriptions and resolve issues.
✓ Opportunities for career development in a growing team.
✓ Regular administrative tasks including managing clinician schedules.

💡 Honest Take: This role is ideal for those who excel in customer interactions and administrative tasks but may not suit individuals seeking a traditional office environment.

Pros

✓ Fully remote working environment.
✓ Career development opportunities.
✓ Engagement with healthcare professionals.
✓ Diverse communication methods with customers.

Cons

✗ Fixed term contract may limit job security.
✗ Can be challenging for those uncomfortable with phone interactions.
✗ Administrative tasks may not appeal to all.
✗ Potentially high volume of customer queries.

Best For: This role is for those passionate about customer service and healthcare, particularly in a remote setting.

Watch Out: Be prepared for a dynamic workload and the need to handle various administrative responsibilities alongside customer service.

Apply for this position →

You'll be redirected to careers.simpleonlinehealthcare.com

What Customers Say

Feedback from workers indicates a supportive team environment, though some express challenges related to high call volumes.

Expert Review

If you're looking to step into a customer service role in healthcare, this position at Simple Online Healthcare may be appealing. As the first point of contact, you will handle queries through phone, email, and live chat, demanding strong communication skills. Your interactions will extend to liaising with GP practices, which adds a layer of responsibility and engagement with the healthcare system.

The role also includes administrative tasks, such as managing clinician schedules and quality improvement initiatives. This variety can be stimulating for those who thrive in multitasking environments. However, the role is a fixed-term contract for one year, which might not be suitable for those seeking long-term employment stability.

The remote work setup offers flexibility, making it ideal for individuals who prefer to work from home. Yet, the dynamics of handling a high volume of customer interactions can be demanding. Those who are not comfortable on the phone may find this aspect challenging. According to the job listing on Simple Online Healthcare's official page, it emphasises the need for strong analytical and problem-solving skills to resolve customer issues efficiently. Overall, it presents a solid opportunity for career development within a supportive team environment.