Customer Service Agent

Key Group

Join Key Group as a Customer Service Agent, assisting intermediaries with technical enquiries, product criteria, and post-completion mortgage matters.

Last checked on June 11, 2026. We may earn a commission when you click through.

The Customer Service Agent position at Key Group offers a solid starting point for aspiring professionals in finance, albeit with a focus on in-office work.

✓ Opportunity to gain experience in finance ✓ Supportive team environment ✓ Structured training provided

Customer Service Agent

Key Group

Updated 5 days ago

Apply now →

You'll be redirected to uk.talent.com

Preston

The Customer Service Agent position at Key Group offers a solid starting point for aspiring professionals in finance, albeit with a focus on in-office work.

About this role

Join Key Group as a Customer Service Agent, assisting intermediaries with technical enquiries, product criteria, and post-completion mortgage matters.

About the Company

Key Group is a leading provider in the finance sector, focused on delivering exceptional customer service and support.

Key Highlights

✓ Full-time position in a telephone-based environment
✓ Involves handling inbound and outbound calls
✓ Support intermediaries with technical queries
✓ Focus on post-completion mortgage assistance
✓ Entry-level role suitable for newcomers to the industry

💡 Honest Take: This role is ideal for individuals looking to start a career in customer service within the finance sector, but may not suit those seeking remote work options.

Pros

✓ Opportunity to gain experience in finance
✓ Supportive team environment
✓ Structured training provided
✓ Potential for career progression
✓ Engaging role with varied responsibilities

Cons

✗ Position is not remote
✗ May involve high call volumes
✗ Entry-level pay not disclosed
✗ Requires handling of complex queries
✗ Potentially long hours

Best For: This role is for individuals who thrive in a fast-paced setting and are keen on helping others with financial queries.

Watch Out: Candidates should be prepared for a busy workload and a structured office environment, which may not be ideal for everyone.

Apply for this position →

You'll be redirected to uk.talent.com

Expert Review

This Customer Service Agent role at Key Group is an excellent entry point for those interested in finance. The position requires handling both inbound and outbound calls, ensuring a varied daily experience. Applicants should be ready to assist intermediaries with technical inquiries, which can range from product criteria to case updates. While on-the-job training is provided, a strong ability to communicate clearly is essential.

One notable aspect of this role is its focus on post-completion mortgage assistance. This means agents will need to be adept at navigating complex customer queries and providing accurate information. The office-based nature of the job may deter some potential candidates, particularly those seeking flexible or remote work options. That said, the structured environment can be beneficial for newcomers looking for guided support.

Overall, Key Group is reputed for its commitment to customer service, but it is important for applicants to weigh the demands of the role against their own work preferences. According to the official listing at Talent.com, this position is aimed at those willing to engage actively with clients while developing their skills in a bustling finance sector. As such, it’s well-suited for enthusiastic individuals ready to start their journey in customer service.