CRS Helpline

United Way of the Midlands

Join the United Way of the Midlands as a Community Resource Specialist for the 211 Helpline, offering part-time and full-time shifts, including nights.

Last checked on August 28, 2026. We may earn a commission when you click through.

This position is ideal for compassionate individuals looking for flexible hours, especially those who can handle the emotional demands of a helpline role. However, the workload can be intense during peak times.

✓ Flexible scheduling with night shifts ✓ Opportunity to help individuals in need ✓ Part-time options for work-life balance

CRS Helpline

United Way of the Midlands

Updated 18 hours ago

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Omaha $17.50/hr Full-Time And Part-Time

About this role

Join the United Way of the Midlands as a Community Resource Specialist for the 211 Helpline, offering part-time and full-time shifts, including nights.

About the Company

United Way of the Midlands has been supporting the Omaha-Council Bluffs metro area since 1923, focusing on health and human service programs.

Key Highlights

✓ Flexible part-time and full-time shifts available
✓ Multiple night shift options
✓ Focus on community support and resource connection
✓ Starting pay at $17.50 per hour
✓ Opportunity to make a meaningful impact

💡 Honest Take: While the hourly rate is appealing, the role can be emotionally taxing due to the nature of the calls. Shift flexibility is great, but expect high call volumes, especially during late-night hours.

Pros

✓ Flexible scheduling with night shifts
✓ Opportunity to help individuals in need
✓ Part-time options for work-life balance
✓ Competitive starting pay
✓ Supportive team environment

Cons

✗ Emotional strain from handling distress calls
✗ High call volume during certain hours
✗ Part-time roles may lack benefits
✗ Requires strong communication skills
✗ Limited opportunities for advancement

Best For: Ideal for college students or part-time workers looking for meaningful employment while managing other commitments.

Watch Out: Expect a high-stress environment during peak hours, which can be challenging for those unprepared for emotional conversations.

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Expert Review

The Community Resource Specialist position at United Way of the Midlands offers connect with people in need. With pay starting at $17.50 per hour, this role is looking to make a real difference in their community. However, the emotional demands can be significant, especially with a focus on crisis management during night shifts.

Flexibility in scheduling is a strong point, making it suitable for students or individuals with other commitments. Yet, the intense nature of calls can lead to burnout if not managed properly. Our team suggests preparing for high call volumes, particularly during late-night hours.

Overall, while the pay is decent and the experience rewarding, this position may not be for everyone. Strong communication skills and emotional resilience are crucial to thrive in this role. For more details, visit the official job listing at United Way of the Midlands.

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