Customer Service Advisor

Orion Electrotech Sales

Join Orion Electrotech Sales as a Customer Service Advisor, providing technical assistance and processing customer orders while advising on delays and return procedures.

Last checked on June 18, 2026. We may earn a commission when you click through.

For those who enjoy direct interaction and have strong problem-solving skills, this position offers a fulfilling opportunity in customer service.

✓ Hands-on experience with technical products ✓ Opportunity to enhance customer service skills ✓ Structured environment in a reputable company

Customer Service Advisor

Orion Electrotech Sales

Updated 22 days ago

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Birmingham

For those who enjoy direct interaction and have strong problem-solving skills, this position offers a fulfilling opportunity in customer service.

About this role

Join Orion Electrotech Sales as a Customer Service Advisor, providing technical assistance and processing customer orders while advising on delays and return procedures.

About the Company

Orion Electrotech Sales is a reputable company specialising in technical sales and customer support in the electrotechnical sector.

Key Highlights

✓ Provide technical advice on products
✓ Input customer orders into the system
✓ Advise on order delays and returns
✓ Liaise with customers regarding services

💡 Honest Take: This role is ideal for those with a passion for customer service and technical products, but may not suit individuals seeking remote work.

Pros

✓ Hands-on experience with technical products
✓ Opportunity to enhance customer service skills
✓ Structured environment in a reputable company

Cons

✗ Not a remote work opportunity
✗ May require dealing with customer complaints
✗ Limited salary transparency

Best For: This position is designed for candidates passionate about customer service and eager to provide technical support.

Watch Out: Potential applicants should be aware that the role involves handling customer complaints and may not offer flexible working conditions.

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Expert Review

The role of Customer Service Advisor at Orion Electrotech Sales requires a blend of technical knowledge and customer interaction skills. Candidates will be tasked with providing technical advice on products, crucial for aiding customer decision-making. The position is firmly located in Birmingham, which may not appeal to those seeking remote work.

In terms of responsibilities, the advisor will input customer orders, communicate any delays, and assist with returns. This level of engagement can be rewarding for those who enjoy direct customer contact. However, handling customer complaints can be challenging and may deter some candidates from applying.

While the job offers a structured environment and the potential for personal growth in customer service, salary information is not disclosed. This lack of transparency could be a drawback for those comparing similar roles. According to the company's page, the emphasis on technical advice suggests a need for candidates to have a solid understanding of the products they will support.

Overall, this position is well-suited for individuals who are enthusiastic about customer service and possess the technical acumen required to excel. It presents work closely with customers, but it may not be the best fit for those who prefer remote working arrangements.