Senior Implementation Engineer

TTEC

This role requires hands-on experience with Five9 configuration, building API integrations, and customizing scripts across the Five9 product suite.

Last checked on June 27, 2026. We may earn a commission when you click through.

The role offers a great opportunity for seasoned engineers looking to leverage their technical skills in a dynamic environment. However, it may not be ideal for those seeking purely strategic roles without hands-on responsibilities.

✓ Strong emphasis on hands-on work ✓ Diverse technology stack ✓ Opportunities for career advancement

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Senior Implementation Engineer

TTEC

Updated 2 months ago

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Manila

About this role

This role requires hands-on experience with Five9 configuration, building API integrations, and customizing scripts across the Five9 product suite.

About the Company

TTEC is a global customer experience technology and services company, focusing on transforming customer interactions through innovative solutions.

Key Highlights

✓ Hands-on configuration of Five9 solutions
✓ Experience in API integrations
✓ Customization of JavaScript/HTML scripts
✓ Work with VCC, IVR/IVA, and CRM integrations
✓ Opportunities for professional growth

💡 Honest Take: This position suits individuals with a strong technical background in Five9 and a passion for hands-on implementation.

Pros

✓ Strong emphasis on hands-on work
✓ Diverse technology stack
✓ Opportunities for career advancement
✓ Work in a collaborative environment
✓ Engagement with innovative solutions

Cons

✗ Requires extensive technical experience
✗ Hands-on focus may not appeal to all engineers
✗ Limited remote work options
✗ Potentially high-pressure environment
✗ Requires adaptability to various technologies

Best For: Ideal for individuals with a software engineering background and specific experience in Five9 solutions.

Watch Out: Candidates should be prepared for a fast-paced work environment and the need to quickly adapt to new technologies.

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What Customers Say

Employees appreciate the collaborative culture and growth opportunities, though some find the hands-on nature of the role demanding.

Expert Review

The Senior Implementation Engineer role at TTEC is for those with a solid foundation in Five9 solutions. With the need for hands-on configuration and API integration experience, this position demands a technical skill set that goes beyond basic programming. Working across various Five9 products like VCC and IVR/IVA means you'll be at the forefront of customer interaction technology.

In terms of career growth, TTEC offers paths for advancement within a collaborative environment. Employees often mention the supportive culture, but the role's hands-on demands may not suit everyone. For those who prefer strategic roles, the focus on execution could feel overwhelming.

The position is stationed in Manila, and with no remote options currently available, you'll need to be local or willing to relocate. According to TTEC's website, this role presents work with technologies, but it's essential to be ready for a potentially high-pressure environment. If you're looking for a laid-back, purely strategic position, this might not be the best fit.