Customer Service Associate

Michaels

Join Michaels as a Customer Service Associate, engaging with customers in a climate-controlled retail environment and performing stocking duties.

Last checked on July 2, 2026. We may earn a commission when you click through.

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This position offers a great opportunity for individuals looking to gain retail experience with a reputable company. However, the outdoor tasks might not be suitable for everyone, especially in inclement weather.

✓ Customer interaction and engagement ✓ Climate-controlled public areas ✓ Team-oriented work environment

Customer Service Associate

Michaels

Updated 2 hours ago
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San Mateo

This position offers a great opportunity for individuals looking to gain retail experience with a reputable company. However, the outdoor tasks might not be suitable for everyone, especially in inclement weather.

About this role

Join Michaels as a Customer Service Associate, engaging with customers in a climate-controlled retail environment and performing stocking duties.

About the Company

Michaels is a leading arts and crafts retail store chain in the US, known for its wide range of products and customer-centric service.

Key Highlights

  • Work in a climate-controlled environment
  • Engage directly with customers
  • Potential for outdoor tasks like retrieving carts
  • Opportunity to work with specialized equipment in the frame shop
  • Full-time positions available

💡 Honest Take: This role is enjoy customer interaction and a hands-on work environment, but may require outdoor work in varying weather.

Pros

  • Customer interaction and engagement
  • Climate-controlled public areas
  • Team-oriented work environment
  • Variety of tasks throughout the day
  • Potential for growth within the company

Cons

  • Some stock rooms not climate controlled
  • Outdoor work may be uncomfortable in bad weather
  • Hours may vary and include weekends
  • Physical demands may be a challenge for some
  • Limited salary transparency

Best For: Great for those seeking entry-level retail experience or a flexible job with customer service duties.

Watch Out: Be prepared for potential outdoor tasks and varying temperatures in stock rooms.

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What Customers Say

Workers appreciate the friendly atmosphere but note the physical demands and varying work conditions.

Expert Review

Customer service roles at Michaels present a unique mix of customer engagement and physical duties. While the public areas are climate-controlled, some stock rooms might not be, which could be a downside for some employees.

The job also involves retrieving shopping carts and unloading trucks, making it enjoy physical activity. However, this aspect may deter individuals who prefer strictly indoor work.

Michaels is known for fostering a supportive team environment, which can be beneficial for employees looking to grow within the retail industry. Potential candidates should consider the varying hours, as shifts may include weekends and holidays, impacting work-life balance.

Overall, if you are enthusiastic about arts and crafts and enjoy interacting with customers, this position could be a fulfilling choice. More details can be found on the official Michaels page.

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