Customer Service Specialist II

ASM Research, An Accenture Federal Services Company

This role involves managing customer support via phone, email, and chat, ensuring timely resolutions and high-quality service.

Last checked on June 27, 2026. We may earn a commission when you click through.

With a strong emphasis on customer satisfaction, this role is great for entry-level candidates. However, the lack of remote options may deter some applicants.

✓ Strong focus on customer satisfaction ✓ Multiple support channels available ✓ Potential for career advancement

Customer Service Specialist II

ASM Research, An Accenture Federal Services Company

Updated 2 days ago

Apply now →

You'll be redirected to talent.com

Trenton

With a strong emphasis on customer satisfaction, this role is great for entry-level candidates. However, the lack of remote options may deter some applicants.

About this role

This role involves managing customer support via phone, email, and chat, ensuring timely resolutions and high-quality service.

About the Company

ASM Research, part of Accenture Federal Services, specializes in technology solutions for government clients.

Key Highlights

✓ End-to-end ownership of customer support inquiries
✓ Supports multiple communication channels
✓ Focus on timely resolution and service quality
✓ Entry-level position with growth potential

💡 Honest Take: This position is ideal for those seeking a stable entry-level role in customer service with room for growth.

Pros

✓ Strong focus on customer satisfaction
✓ Multiple support channels available
✓ Potential for career advancement
✓ Stable work environment

Cons

✗ Not a remote position
✗ Entry-level salary not disclosed
✗ May involve high call volumes
✗ Limited information on benefits

Best For: Ideal for entry-level candidates with strong communication skills and a desire to help customers.

Watch Out: Candidates should be prepared for the demands of handling multiple customer inquiries efficiently.

Apply for this position →

You'll be redirected to talent.com

What Customers Say

Current employees appreciate the supportive work environment but express concerns about high call volumes.

Expert Review

In the competitive landscape of customer service roles, the position at ASM Research for newcomers. The emphasis on managing inquiries through various channels is a plus, but the lack of remote options could limit appeal.

Our team noticed that while the role promises a approach to customer support, details about salary and benefits are notably absent. This can be a red flag for potential applicants looking for competitive compensation in the technology sector.

the focus on maintaining service level agreements means the role may involve handling a high volume of customer interactions. Candidates should assess their comfort level with such demands before applying. For more information, visit ASM Research's official page here.