Head of Customer Experience

Roads and Transport Authority

The Roads and Transport Authority is looking for a skilled leader to enhance customer experience and satisfaction through innovative service delivery initiatives.

Last checked on June 14, 2026. We may earn a commission when you click through.

The position offers influence public service delivery in Dubai, appealing to strategic thinkers and problem solvers.

✓ Opportunity to shape customer experience strategy ✓ Engagement with diverse teams and stakeholders ✓ Significant impact on public service quality

Head of Customer Experience

Roads and Transport Authority

Updated 22 days ago

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Dubai

The position offers influence public service delivery in Dubai, appealing to strategic thinkers and problem solvers.

About this role

The Roads and Transport Authority is looking for a skilled leader to enhance customer experience and satisfaction through innovative service delivery initiatives.

About the Company

The Roads and Transport Authority is a key government body in Dubai, responsible for developing and managing the emirate's transport infrastructure.

Key Highlights

✓ Lead customer experience strategy initiatives
✓ Enhance service delivery and customer satisfaction
✓ Collaborate with cross-functional teams
✓ Ideal for professionals with advanced degrees

💡 Honest Take: This role is perfect for experienced professionals seeking to make a significant impact in the public sector, but it may not suit those looking for remote work options.

Pros

✓ Opportunity to shape customer experience strategy
✓ Engagement with diverse teams and stakeholders
✓ Significant impact on public service quality

Cons

✗ On-site role with no remote options
✗ Requires advanced education and extensive experience
✗ Potentially high-pressure environment

Best For: Ideal for those passionate about improving public services and enhancing customer satisfaction within governmental frameworks.

Watch Out: Candidates should be prepared for the demands of a leading role in a public sector context, which may involve navigating bureaucracy.

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What Customers Say

Employees appreciate the opportunity to influence public service but note the demanding nature of the role.

Expert Review

This position at the Roads and Transport Authority offers an exciting chance to lead initiatives that directly impact customer experience in Dubai's transport sector. With a focus on strategic oversight, the role requires a well-rounded professional, ideally holding a Bachelor's or Master's degree in business or a related field. The emphasis on enhancing service delivery highlights the importance of innovation in public services.

Our editorial team notes that candidates should be ready to engage with various stakeholders and cross-functional teams, making collaboration a key aspect of the role. This is particularly crucial in a city like Dubai, where rapid development demands adaptable and forward-thinking strategies. The position is on-site, which may limit options for those seeking more flexible work arrangements.

Overall, this role is designed for individuals who are both strategic thinkers and passionate about customer satisfaction. It presents influence the quality of public transport services in one of the world's most dynamic cities. For more details, prospective applicants can visit the official job posting at Talent.com.