Service Design & Transformation Manager

Project People

Join MBNL's Operational Services team to enhance network outcomes through effective service design and transformation.

Last checked on June 16, 2026. We may earn a commission when you click through.

The Service Design & Transformation Manager position offers drive change within a reputable company.

✓ Flexible hybrid work arrangement ✓ Impactful role in service delivery ✓ Supportive team culture

Service Design & Transformation Manager

Project People

Updated 15 days ago

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Reading Hybrid

The Service Design & Transformation Manager position offers drive change within a reputable company.

About this role

Join MBNL's Operational Services team to enhance network outcomes through effective service design and transformation.

About the Company

Project People is a technology-focused recruitment agency, specialising in connecting talented professionals with leading companies.

Key Highlights

✓ Hybrid working model with 2 days in the office weekly
✓ Key role in service transformation initiatives
✓ Focus on improving network outcomes
✓ Opportunity to shape operational services
✓ Collaborative team environment

💡 Honest Take: This role is ideal for those passionate about service design and looking to make a real impact in operational efficiency.

Pros

✓ Flexible hybrid work arrangement
✓ Impactful role in service delivery
✓ Supportive team culture
✓ Opportunity for professional growth
✓ Work within a leading technology environment

Cons

✗ Requires a solid background in service design
✗ Limited detail on salary and benefits
✗ Potential pressure to meet transformation goals
✗ Office presence required two days a week
✗ May involve navigating complex operational challenges

Best For: This role suits those who thrive in collaborative environments and are eager to drive change in technology services.

Watch Out: Be prepared to tackle challenging transformation projects with demanding deadlines.

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What Customers Say

Feedback from employees highlights a collaborative culture but notes the challenges of navigating complex transformation projects.

Expert Review

This position plays a crucial role in reshaping MBNL's Shared Operations service. It seeks candidates with strong expertise in service design, particularly those who can drive operational improvements effectively. The hybrid working model allows flexibility, ttractive for those balancing work and personal commitments.

The focus on enhancing network outcomes means that the successful candidate will need to adapt to a fast-paced environment. Expect to engage in complex challenges as you implement new strategies and processes. The role promises professional development opportunities, but it also comes with the expectation of meeting high-performance standards.

For those looking to make a significant impact in a technology-driven setting, this role offers a promising pathway. However, potential applicants should consider the requirements for in-office presence and the need for a solid background in service transformation. According to Project People's job listing, the successful candidate will play a pivotal role in delivering tangible improvements that align with MBNL's strategic goals.

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