Manager, KPI & Metrics
ICON
The Manager, KPI & Metrics for the Global Service Desk is responsible for defining, governing, and reporting on key performance indicators (KPIs) and operational metrics that measure service performance and customer experience. Establish standardized definitions, calculation methods, and governance
Last checked on June 24, 2026. We may earn a commission when you click through.
About this role
The Manager, KPI & Metrics for the Global Service Desk is responsible for defining, governing, and reporting on key performance indicators (KPIs) and operational metrics that measure service performance and customer experience. Establish standardized definitions, calculation methods, and governance
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