Customer Care Representative

Niftel Communications

Join Niftel as a Customer Service Representative in Lucknow, offering competitive salary and various shift timings.

Last checked on June 12, 2026. We may earn a commission when you click through.

Overall, this position offers a solid entry point into the customer service industry with a respectable salary range and benefits.

✓ Good salary range for entry-level positions ✓ Night shift allowance available ✓ Opportunity to develop communication skills

Customer Care Representative

Niftel Communications

Updated 1 day ago

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Lucknow ₹8.3k–₹14.6k/mo Full-Time

Overall, this position offers a solid entry point into the customer service industry with a respectable salary range and benefits.

About this role

Join Niftel as a Customer Service Representative in Lucknow, offering competitive salary and various shift timings.

About the Company

Niftel Communications is a growing technology company focused on delivering excellent customer service.

Key Highlights

✓ Competitive salary of ₹13,000 to ₹15,500 in-hand
✓ Rotational shifts for males with day shifts for females
✓ 8-hour workdays with a 1-hour break
✓ Opportunity to work in a dynamic team
✓ On-site role in Hazratganj, Lucknow

💡 Honest Take: This role is ideal for entry-level candidates eager to gain experience in customer service. However, the shift timings may not suit everyone.

Pros

✓ Good salary range for entry-level positions
✓ Night shift allowance available
✓ Opportunity to develop communication skills
✓ On-site work promotes team collaboration
✓ Rotational shifts provide variety

Cons

✗ Rotational shifts can disrupt work-life balance
✗ Only day shifts available for female candidates
✗ No remote work options
✗ High-pressure environment may not suit everyone
✗ Limited growth opportunities mentioned

Best For: This role is suited for those with strong communication skills and a desire to help customers.

Watch Out: Candidates should be prepared for the demands of working in shifts, which may affect personal schedules.

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What Customers Say

Employees appreciate the salary and team environment, but some express concerns about the rotational shifts.

Expert Review

At ₹13,000 to ₹15,500 monthly, Niftel Communications offers competitive pay for customer service roles in Lucknow. The position involves handling inbound and outbound calls, requiring effective communication and problem-solving skills. While the salary is attractive for entry-level positions, the rotational shifts may pose challenges for work-life balance, especially for male candidates who can work any shift.

The company's emphasis on a customer-first attitude aligns well with industry standards. However, potential applicants should consider the on-site requirement at Hazratganj, as remote work is not an option. This could limit flexibility for those who prefer home-based work.

Overall, the role provides an excellent opportunity for newcomers to the customer service field, yet those with family commitments or existing obligations may find the shift structure challenging. For more details, visit Niftel's official job listing here.

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