Protective Security Officer (PSO) Austin, TX FPS Summary: Protective Security Officers will provide a variety of security services for the Federal Protective Service contract. Essential Duties and Responsibilities: Protect personnel and property in a professional manner. Meet and deal tactfully and politely with general public and visitors. Effectively and efficiently screen and process visitors. Identify, report, delay, or detain persons who violate rules and regulations. Conduct internal and external roving foot patrols. Traffic control. Ability to maintain excellent detection rate on x-ray machine. Detect and respond to alarms and emergencies. Secure entrances and exits during emergencies. Control keys and lock combinations. Communicate and remain accessible via two-way radio or company issued cellular phone. Understand and comply with all requirements defined within company documents to include Post and General Orders, plans, policies, and procedures. Observe and report all offenses/incidents. Complete all reports and paperwork as required. Provide first aid, CPR, and assist during emergencies as necessary. Must be able to wear protective body armor as a part of the duty uniforms. Maintain mandated training requirements in accordance with company guidance. Maintain physical fitness, agility requirements, and weapons qualifications. Ensure safety requirements compliance and safe work practices. Support safety programs. Participate in Quality and Process improvement programs. Perform other duties as assigned. Regular, in-person attendance is required. Supervisory Responsibilities: This position has no supervisory responsibilities. Competency: To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5): Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Judgement Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Professionalism Approaches others in a tactful manner; Reacts well under pressure Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Safety and Security - Observes sa