Customer Support Advisor

First Mile

As a Customer Support Advisor, you will manage customer queries promptly, ensuring compliance and exceptional service tailored to waste management needs.

Last checked on June 14, 2026. We may earn a commission when you click through.

The position offers a solid opportunity for those looking to build a career in customer support within the waste management sector.

✓ Opportunity to make a positive impact on sustainability. ✓ Engaging work environment with diverse customer interactions. ✓ Focus on compliance and service delivery.

Customer Support Advisor

First Mile

Updated 20 hours ago

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Newark

The position offers a solid opportunity for those looking to build a career in customer support within the waste management sector.

About this role

As a Customer Support Advisor, you will manage customer queries promptly, ensuring compliance and exceptional service tailored to waste management needs.

About the Company

First Mile is a waste management company focused on providing tailored solutions for businesses to improve their sustainability.

Key Highlights

✓ Handle customer queries efficiently within specified timescales.
✓ Collaborate with customers to tailor waste management plans.
✓ Ensure compliance with relevant regulations.
✓ Deliver exceptional service to enhance customer satisfaction.

💡 Honest Take: This role is thrive in customer service environments but may be challenging for individuals seeking remote work flexibility.

Pros

✓ Opportunity to make a positive impact on sustainability.
✓ Engaging work environment with diverse customer interactions.
✓ Focus on compliance and service delivery.

Cons

✗ Not a remote position, limiting work flexibility.
✗ Potentially high-pressure environment with strict deadlines.
✗ May require dealing with difficult customer situations.

Best For: Ideal for those looking to develop their skills in customer support and waste management.

Watch Out: Be prepared for a demanding role that requires quick thinking and excellent communication skills.

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What Customers Say

Employees highlight a supportive team atmosphere but note the pressures of meeting compliance and customer expectations.

Expert Review

In the role of Customer Support Advisor at First Mile, your primary responsibility is to manage customer queries efficiently. You'll need to ensure compliance with regulations while delivering tailored waste management solutions. This position is not remote, which may deter some potential candidates looking for flexibility.

The company’s focus on sustainability means you will play a vital role in assisting businesses to improve their waste management practices. The fast-paced environment requires excellent communication skills and the ability to work under pressure as you handle various customer interactions.

While the opportunity is appealing for those passionate about customer service, the challenges can be significant. You may encounter demanding customers and strict deadlines, which could make the job stressful for some. That said, it's a rewarding chance to contribute positively to the environment through your work.

For further details on the role, refer to First Mile's job listing at official page.