Remote Bilingual Intake Specialist

Alert Communications

Alert Communications is hiring Bilingual Intake Specialists to handle client calls for law firms in both Spanish and English, with positions starting at $16.00 per hour.

Last checked on June 14, 2026. We may earn a commission when you click through.

If you are bilingual and enjoy helping others, this position offers a good entry point into the legal support field with competitive pay.

✓ Flexible work schedule ✓ Strong support and training ✓ Opportunities for growth in the legal field

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Remote Bilingual Intake Specialist

Alert Communications

Updated 2 months ago

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San Juan Remote Tiempo Completo Y Medio Tiempo

If you are bilingual and enjoy helping others, this position offers a good entry point into the legal support field with competitive pay.

About this role

Alert Communications is hiring Bilingual Intake Specialists to handle client calls for law firms in both Spanish and English, with positions starting at $16.00 per hour.

About the Company

Alert Communications provides 24/7 live answering services exclusively for the legal industry, focusing on client intake and support.

Key Highlights

✓ Full-time and part-time positions available
✓ Starting pay at $16.00 per hour
✓ Work remotely from anywhere in Puerto Rico
✓ Bilingual communication required in Spanish and English
✓ Comprehensive benefits including medical and paid time off

💡 Honest Take: This role is ideal for those seeking flexible remote work in a supportive environment, but it may not suit individuals looking for high-stress sales targets.

Pros

✓ Flexible work schedule
✓ Strong support and training
✓ Opportunities for growth in the legal field
✓ Inclusive work culture

Cons

✗ Customer service can be demanding
✗ Pay may not be competitive for experienced professionals
✗ Work can sometimes involve challenging calls
✗ Limited advancement opportunities in some cases

Best For: This position suits those who thrive in a supportive environment and can handle a variety of client interactions professionally.

Watch Out: Be prepared for the emotional demands of dealing with clients in distressing situations, as the role involves significant client interaction.

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What Customers Say

Employees appreciate the supportive culture but note the emotional challenges of the role.

Expert Review

The Remote Bilingual Intake Specialist position at Alert Communications offers a unique opportunity for bilingual professionals in Puerto Rico. Starting pay at $16.00 per hour is competitive for entry-level roles, especially in a remote setting. This position is well-suited for individuals who are fluent in both Spanish and English, allowing them to communicate effectively with diverse clients.

As the first point of contact for potential clients, the role emphasizes the importance of customer service skills. Specialists will manage incoming calls for various law firms, requiring a blend of empathy and professionalism. Alert Communications' structure supports its employees, providing training and resources that help them navigate challenging calls.

While the position provides flexibility and the chance to work from home, it can also present emotional challenges as workers assist clients dealing with legal troubles. The environment might not be well-suited for those who prefer less stress or have difficulty managing high-pressure situations. Overall, this role a solid entry point into the legal support field, but it's the emotional toll of the job before applying.