Customer Service Advisor
ESB
Join ESB's out-of-hours team as a Customer Service Advisor, ensuring customer queries are resolved professionally and maintaining confidentiality.
Last checked on June 13, 2026. We may earn a commission when you click through.
A solid opportunity for customer service professionals looking for flexible hours in the energy sector.
A solid opportunity for customer service professionals looking for flexible hours in the energy sector.
About this role
Join ESB's out-of-hours team as a Customer Service Advisor, ensuring customer queries are resolved professionally and maintaining confidentiality.
About the Company
ESB is a leading energy company in Ireland, committed to delivering reliable and sustainable energy solutions.
Key Highlights
- ✓ Work in a fast-paced environment with a focus on customer satisfaction.
- ✓ Ensure confidentiality and integrity of IT systems.
- ✓ Be part of a supportive team at ESB.
💡 Honest Take: This role is thrive in customer service but may not suit those seeking regular hours.
Pros
- ✓ Great team support and training.
- ✓ Opportunities for career advancement.
- ✓ Work-life balance with out-of-hours shifts.
Cons
- ✗ Potentially irregular hours.
- ✗ Can be stressful during peak times.
- ✗ Requires adaptability to changing circumstances.
Best For: Ideal for individuals seeking part-time work in a reliable company.
Watch Out: Be prepared for late shifts and the need to handle urgent queries.
You'll be redirected to ie.talent.com
Expert Review
In the role of a Customer Service Advisor at ESB, you'll be the first point of contact for customer inquiries, which can vary significantly in complexity. This position about answering questions; it requires a dedication to ensuring customers feel understood and valued. The emphasis on confidentiality and IT system integrity adds an important layer of responsibility.
ESB's out-of-hours team operates in a dynamic environment where customer satisfaction is paramount. Flexibility is a key trait for candidates, as the hours can be inconsistent, with shifts often falling in the evenings and weekends. Our review team noted that while this offers a unique work-life balance, it may not align with everyone's lifestyle preferences.
Opportunities for advancement within the company are promising, and the support from colleagues is frequently highlighted in employee feedback. According to ESB's site, they actively encourage career development, making this role appealing for those looking to grow within the energy sector. However, candidates should be aware of the potential stress that comes with managing urgent customer queries in high-pressure situations.
Overall, this position is a great fit for those passionate about customer service and looking for a role that offers both challenges and rewards. For more information, visit ESB’s job listing page.
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