Senior Customer Service & Home Loan Advisor

Great Southern Bank (Formerly CUA)

Join Great Southern Bank as a Senior Customer Service Specialist in Perth, leveraging your customer service and sales experience in financial services.

Last checked on June 16, 2026. We may earn a commission when you click through.

Great Southern Bank offers a promising opportunity for seasoned customer service professionals in a supportive environment.

✓ Stable employment with a reputable bank ✓ Opportunity for professional development ✓ Engaging work environment

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Senior Customer Service & Home Loan Advisor

Great Southern Bank (Formerly CUA)

Updated 24 days ago

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Western Australia

Great Southern Bank offers a promising opportunity for seasoned customer service professionals in a supportive environment.

About this role

Join Great Southern Bank as a Senior Customer Service Specialist in Perth, leveraging your customer service and sales experience in financial services.

About the Company

Great Southern Bank, formerly known as CUA, provides various financial services and is committed to customer satisfaction.

Key Highlights

✓ Minimum 2 years' experience in customer service and sales
✓ Opportunities for career growth within the financial sector
✓ Direct interaction with customers to provide tailored advice
✓ Located in Perth, a vibrant Australian city

💡 Honest Take: This role suits those with solid experience in customer service and a passion for helping others navigate home loan options.

Pros

✓ Stable employment with a reputable bank
✓ Opportunity for professional development
✓ Engaging work environment
✓ Direct customer interaction

Cons

✗ Requires strong experience in financial services
✗ Limited remote work options
✗ Potentially high-pressure customer interactions

Best For: This role is tailored for individuals who thrive in dynamic environments and enjoy assisting customers with financial decisions.

Watch Out: Candidates should be prepared for a fast-paced environment with high customer expectations.

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What Customers Say

Feedback from employees highlights a supportive work culture but notes the pressure of high customer expectations.

Expert Review

This position at Great Southern Bank is ideal for those with a solid background in customer service within financial services. The role involves greeting clients, identifying their needs, and providing tailored home loan advice. In Perth, you’ll find a vibrant atmosphere, n appealing location for work.

The bank offers a supportive culture, which is crucial for employees dealing with customer inquiries and challenges. With a minimum of two years experience required, this role is designed for seasoned professionals. The emphasis on customer satisfaction means that employees must be prepared to meet high expectations.

While the opportunity is promising, be aware that the role demands resilience in high-pressure situations. The position does not currently offer remote work, which may deter some applicants looking for flexibility. Overall, this job presents a solid career path for those looking to expand their skills in the financial sector.