Customer Service Officer

Lake Macquarie City Council

Join Lake Macquarie City Council as a Customer Service Officer in a temporary call centre role, assisting customers and managing inquiries efficiently.

Last checked on June 21, 2026. We may earn a commission when you click through.

The Customer Service Officer position offers a valuable opportunity for those looking to enhance their skills in a dynamic setting. While the temporary nature may not suit everyone, it provides solid experience for future roles.

✓ Great experience for customer service professionals ✓ Supportive work environment ✓ Engaging role with community interaction

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Customer Service Officer

Lake Macquarie City Council

Updated 2 months ago

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New South Wales Temporary

About this role

Join Lake Macquarie City Council as a Customer Service Officer in a temporary call centre role, assisting customers and managing inquiries efficiently.

About the Company

Lake Macquarie City Council is dedicated to providing exceptional services to the local community, focusing on customer satisfaction and support.

Key Highlights

✓ Ideal for those with strong communication skills
✓ Opportunity to work in a supportive environment
✓ Experience in a bustling call centre setting
✓ Focus on helping customers with their inquiries
✓ Temporary contract with flexible working hours

💡 Honest Take: This role suits individuals who thrive in fast-paced environments and enjoy direct customer interaction.

Pros

✓ Great experience for customer service professionals
✓ Supportive work environment
✓ Engaging role with community interaction

Cons

✗ Temporary contract may not offer job security
✗ High-pressure environment during peak times
✗ Limited opportunities for long-term advancement

Best For: Ideal for those with prior experience in customer-facing roles looking to expand their skills.

Watch Out: Be prepared for busy periods that may require a calm demeanor under pressure.

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What Customers Say

Workers appreciate the supportive atmosphere and the opportunity to assist the community, although some mention the challenges of the temporary nature of the job.

Expert Review

This position with Lake Macquarie City Council provides a unique chance to engage with the community while honing customer service skills. Those who excel on the phone and enjoy helping others will find this role fulfilling. The temporary nature of the job means flexibility, but also a lack of long-term stability.

Working in a call centre can be challenging, especially during peak times when inquiries surge. This fast-paced environment demands strong communication skills but also the ability to remain composed under pressure. It's important to consider whether you thrive in such situations.

While the role offers valuable experience, it may not present opportunities for advancement beyond the temporary contract. Individuals seeking career growth may need to look for additional opportunities once the contract ends. For more details, visit the official listing at Lake Macquarie City Council.