Customer Service Officer

Department of Transport NSW

Join Transport Heritage NSW Ltd as a casual Customer Service Officer, supporting unique heritage rail experiences across NSW.

Last checked on June 23, 2026. We may earn a commission when you click through.

✓ Flexible working hours ✓ Engaging with visitors ✓ Supportive team environment

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Customer Service Officer

Department of Transport NSW

Updated 2 months ago

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Glenquarry

A great opportunity for casual work in a heritage environment, perfect for history buffs. However, the casual nature may not suit those seeking stable, full-time employment.

About this role

Join Transport Heritage NSW Ltd as a casual Customer Service Officer, supporting unique heritage rail experiences across NSW.

About the Company

Transport Heritage NSW Ltd is a not-for-profit charity dedicated to preserving and promoting Australia's rail heritage.

Key Highlights

✓ Casual position with flexible hours
✓ Opportunity to engage with history and heritage
✓ Be part of a passionate team
✓ Support community engagement through rail experiences

💡 Honest Take: This role is enjoy customer interaction and have a passion for heritage.

Pros

✓ Flexible working hours
✓ Engaging with visitors
✓ Supportive team environment
✓ Involvement in local heritage initiatives

Cons

✗ Casual role may lack job security
✗ Limited benefits as a casual employee
✗ Not suitable for those seeking full-time work

Best For: Perfect for students or retirees wanting to stay active and engaged in their community.

Watch Out: Be prepared for irregular hours and the unpredictability of casual work.

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What Customers Say

Workers report a friendly team environment but highlight the challenges of job security in casual positions.

Expert Review

For those seeking a role that combines customer service with a love for history, the Customer Service Officer position at Transport Heritage NSW Ltd could be a fulfilling choice. This casual role offers flexible hours, allowing you to engage with both locals and tourists exploring the NSW Rail Museum. The team is passionate about preserving railway history, n enriching workplace.

While the position is attractive for its community engagement, potential applicants should note the lack of job security typical in casual roles. This may not be suitable for those reliant on a steady income. As a casual employee, benefits may also be limited compared to permanent roles.

Overall, if you are enthusiastic about heritage and enjoy working with the public, consider applying for this position. According to the official listing, you can find more details and apply here.