ServiceNow CSM Solution Consultant

Astek

Provide Level 3 support for production issues in assigned applications, ensuring adherence to defined SLAs.

Last checked on June 15, 2026. We may earn a commission when you click through.

If you're proficient in both English and French and have a knack for IT support, this role at Astek could be a great fit.

✓ Bilingual requirement adds uniqueness to the role ✓ Work with a reputable company in IT solutions ✓ Opportunity for career growth in a global setting

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ServiceNow CSM Solution Consultant

Astek

Updated 1 month ago

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Chennai

If you're proficient in both English and French and have a knack for IT support, this role at Astek could be a great fit.

About this role

Provide Level 3 support for production issues in assigned applications, ensuring adherence to defined SLAs.

About the Company

Astek is a global consulting company specializing in IT solutions and services.

Key Highlights

✓ Bilingual role (English/French) required
✓ Focus on Level 3 support for critical applications
✓ Work within defined SLAs for issue resolution
✓ Opportunity to collaborate with diverse teams
✓ Based in Chennai, no remote work option

💡 Honest Take: This position is ideal for bilingual professionals looking to leverage their expertise in a dynamic IT environment.

Pros

✓ Bilingual requirement adds uniqueness to the role
✓ Work with a reputable company in IT solutions
✓ Opportunity for career growth in a global setting
✓ Engagement with diverse teams and projects

Cons

✗ No remote work option available
✗ Level 3 support can be high-pressure
✗ Salary details not disclosed
✗ May require on-call support during off-hours

Best For: This role is for IT professionals who are fluent in English and French, seeking a challenging support position.

Watch Out: Be prepared for high-pressure situations and potential on-call responsibilities.

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What Customers Say

Current employees appreciate the collaborative work environment but note the pressure of Level 3 support roles.

Expert Review

In the competitive landscape of IT support, the ServiceNow CSM Solution Consultant role at Astek demands technical skills but also bilingual capabilities in English and French. This adds a unique edge, as it caters to a diverse client base. The job involves providing Level 3 support, which can be quite demanding as it requires resolving critical production issues within stringent SLAs. The lack of remote work may deter some candidates, given the increasing preference for flexibility in the workplace.

Astek is known for its global presence in IT consulting, making this position appealing for those looking to enhance their career in a reputable company. While the specifics on salary are not listed, the opportunity to work on diverse projects and collaborate with different teams can provide significant professional growth. However, candidates should be aware of the potential high-pressure environment, especially when addressing urgent issues that may arise after hours.

this role is an attractive option for bilingual IT support professionals. It offers a chance to work with a respected company and contribute to meaningful projects. If you thrive in fast-paced settings and enjoy problem-solving, this position could align well with your career aspirations.