Customer Service Advisor

Dublin Express

Join Dublin Express as a Customer Service Advisor at Dublin Airport, assisting travellers with information and resolving queries in a busy environment.

Last checked on June 11, 2026. We may earn a commission when you click through.

Dublin Express offers a solid opportunity for individuals looking to start a career in customer service within the travel industry.

✓ Diverse work environment at a major airport ✓ Comprehensive employee benefits package ✓ 40-hour work week with regular shifts

This listing may have expired or is no longer available. Information shown may be outdated.

Customer Service Advisor

Dublin Express

Updated 1 month ago

Apply now →

You'll be redirected to ie.indeed.com

Dublin On-site Full-Time

Dublin Express offers a solid opportunity for individuals looking to start a career in customer service within the travel industry.

About this role

Join Dublin Express as a Customer Service Advisor at Dublin Airport, assisting travellers with information and resolving queries in a busy environment.

About the Company

Dublin Express provides transport services at Dublin Airport, focusing on customer satisfaction and efficient travel solutions.

Key Highlights

✓ Permanent full-time position
✓ Based at one of Europe's busiest airports
✓ Alternating shifts with weekends off
✓ Benefits include annual leave and employee discounts
✓ Opportunity to assist diverse travellers

💡 Honest Take: This role is thrive in fast-paced environments and enjoy interacting with a wide range of people. It requires dedication and excellent communication skills.

Pros

✓ Diverse work environment at a major airport
✓ Comprehensive employee benefits package
✓ 40-hour work week with regular shifts
✓ Chance to meet and assist international travellers
✓ Professional development opportunities

Cons

✗ High-pressure environment due to airport traffic
✗ Required to work weekends and holidays
✗ Limited breaks during busy periods
✗ Entry-level position may not suit experienced professionals
✗ Potential for long hours on feet

Best For: Ideal for those starting their career in customer service or individuals who enjoy fast-paced work environments.

Watch Out: Be prepared for a demanding work schedule and the challenges of a busy airport setting.

Apply for this position →

You'll be redirected to ie.indeed.com

What Customers Say

Employees appreciate the dynamic work environment but note the high-pressure nature of the role.

Expert Review

The Customer Service Advisor role at Dublin Express offers a unique chance to work at Dublin Airport, catering to a diverse clientele. This position requires strong communication skills and the ability to handle queries efficiently. The company promotes a customer-first approach, so candidates should be ready for a hands-on role.

With a shift pattern that includes weekends, this job suits those who prefer a structured work week, albeit with some sacrifices on personal time. Employees benefit from a competitive package, including 23 days of annual leave, a pension scheme after six months, and a private GP service.

For those seeking a career in customer service, this role provides a solid foundation. It's perfect for individuals looking to develop their skills in a bustling environment. However, the demands of the airport setting can be challenging, especially during peak travel times. If you're not comfortable in a high-pressure atmosphere, this may not be the right fit.

Overall, the position is a great entry point for anyone passionate about travel and customer service. For more details, check Dublin Express's official job listing here.