Customer Services Advisor

Maximus

Join the MIND Support Line as a Customer Services Advisor, providing essential support to service users with additional needs and meeting performance goals.

Last checked on June 11, 2026. We may earn a commission when you click through.

If you thrive in a compassionate environment and seek to make a difference, this position could be a great fit.

✓ Meaningful work with a positive impact ✓ Supportive team environment ✓ Opportunities for personal development

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Customer Services Advisor

Maximus

Updated 1 month ago

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Cardiff

If you thrive in a compassionate environment and seek to make a difference, this position could be a great fit.

About this role

Join the MIND Support Line as a Customer Services Advisor, providing essential support to service users with additional needs and meeting performance goals.

About the Company

Maximus is committed to improving the lives of individuals through various support services, including health assessments and employability programmes.

Key Highlights

✓ Provide support to service users with unique requirements
✓ Meet customer service standards and performance goals
✓ Work within a caring and dedicated team
✓ Engage in meaningful work that positively impacts lives
✓ Opportunities for professional growth and development

💡 Honest Take: This role is ideal for those passionate about supporting individuals with additional needs, though it may not suit everyone.

Pros

✓ Meaningful work with a positive impact
✓ Supportive team environment
✓ Opportunities for personal development
✓ Involvement with diverse service users

Cons

✗ May require adaptability to various needs
✗ Performance goals can be challenging
✗ Not suitable for those seeking a purely administrative role

Best For: Ideal for candidates with experience in customer service, particularly those who understand the complexities of additional needs.

Watch Out: Be prepared for the emotional demands of the role, as working with vulnerable individuals can be challenging.

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What Customers Say

Employees appreciate the meaningful work and supportive team, though some note the emotional demands of the role.

Expert Review

In the role of Customer Services Advisor with MIND, you'll engage directly with service users, providing support tailored to their specific needs. The job requires meeting customer service standards but also understanding the unique challenges faced by individuals seeking help. This position is rooted in compassion, making it essential for candidates to possess strong interpersonal skills.

Maximus, the company behind MIND, focuses on delivering impactful services, which means your work will contribute significantly to the community. While the environment is supportive, achieving performance goals can be demanding, especially when adapting to diverse user requirements. Those with a genuine desire to help others will find the role fulfilling, yet it may not suit those who prefer a less emotionally charged environment.

The position offers growth opportunities within a dedicated team, n excellent choice for individuals looking to advance their careers in customer service. According to the job listing, the company values adaptability and resilience, both crucial for complexities of this work. If you're ready to make a difference, consider applying for this role.