General Manager, Customer Operations & Collections

Black Pen Recruitment

Join an innovative payments network offering zero-cost credit at checkout, aimed at saving South African consumers money.

Last checked on June 23, 2026. We may earn a commission when you click through.

The position offers contribute to a pioneering payment solution in South Africa. However, the responsibilities may be demanding, requiring strong leadership and strategic skills.

✓ Innovative company model focused on consumer savings ✓ Opportunity to shape customer operations ✓ Engagement with both shoppers and brands

General Manager, Customer Operations & Collections

Black Pen Recruitment

Updated 6 days ago

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You'll be redirected to za.talent.com

Western Cape

The position offers contribute to a pioneering payment solution in South Africa. However, the responsibilities may be demanding, requiring strong leadership and strategic skills.

About this role

Join an innovative payments network offering zero-cost credit at checkout, aimed at saving South African consumers money.

About the Company

Black Pen Recruitment is a leading recruitment agency specializing in connecting top talent with dynamic companies.

Key Highlights

✓ Lead customer operations and collections efforts
✓ Drive performance advertising strategies
✓ Enhance consumer access to credit solutions
✓ Collaborate with merchants and brands

💡 Honest Take: This role is ideal for professionals passionate about improving customer experience in the financial sector.

Pros

✓ Innovative company model focused on consumer savings
✓ Opportunity to shape customer operations
✓ Engagement with both shoppers and brands

Cons

✗ High-pressure environment typical of management roles
✗ Potentially limited resources in a growing startup
✗ Expectations for rapid performance results

Best For: Ideal for those with a background in customer operations, particularly within the payments or fintech sectors.

Watch Out: Expect a demanding workload and the necessity to adapt to a rapidly changing industry landscape.

Apply for this position →

You'll be redirected to za.talent.com

What Customers Say

Current employees appreciate the innovative approach but note the demanding nature of the work environment.

Expert Review

Taking charge of customer operations and collections, the General Manager will play a crucial role in enhancing user experience. The company's zero-cost credit model is innovative, aimed at making payments more accessible for consumers. Yet, the role demands a strong focus on performance metrics, which could lead to a high-pressure environment.

Leadership experience in financial services will be essential. With the company merchant fees combined with advertising for revenue, understanding market dynamics will be key. The ability to connect high-intent shoppers with suitable brands will also be a significant part of the role.

One must consider that this is not a position for those looking for a relaxed work setting. The expectations are high, and the pace is fast, making it vital for candidates to be adaptable and driven. Interested individuals can find more details on the official listing here: Black Pen Recruitment.