Head of Customer Service

David Jones

David Jones is looking for a Head of Customer Service to enhance customer satisfaction across all channels in Melbourne's CBD.

Last checked on June 25, 2026. We may earn a commission when you click through.

The opportunity at David Jones presents a solid platform for experienced leaders in customer service. However, the demanding expectations for excellence may deter less seasoned candidates.

✓ Reputable company with a strong brand ✓ Hybrid working model offers flexibility ✓ Focus on enhancing customer satisfaction

Head of Customer Service

David Jones

Updated 2 days ago

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Melbourne Hybrid

The opportunity at David Jones presents a solid platform for experienced leaders in customer service. However, the demanding expectations for excellence may deter less seasoned candidates.

About this role

David Jones is looking for a Head of Customer Service to enhance customer satisfaction across all channels in Melbourne's CBD.

About the Company

David Jones is a leading Australian department store known for its quality products and exceptional customer service.

Key Highlights

✓ Permanent hybrid role in Melbourne's CBD
✓ Focus on customer service excellence across channels
✓ Proven leadership experience required

💡 Honest Take: This role is ideal for seasoned leaders passionate about customer experience, but may be challenging for those new to management.

Pros

✓ Reputable company with a strong brand
✓ Hybrid working model offers flexibility
✓ Focus on enhancing customer satisfaction

Cons

✗ High expectations may lead to pressure
✗ Permanent role might not suit those seeking temporary work
✗ Location may be challenging for some applicants

Best For: Ideal for individuals with a strong background in customer experience and leadership.

Watch Out: Candidates should be prepared for a high-pressure environment focused on delivering top-tier customer service.

Apply for this position →

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What Customers Say

Feedback from employees suggests a supportive work environment but highlights the pressure to meet high customer service standards.

Expert Review

Taking on the role of Head of Customer Service at David Jones means stepping into a company well-regarded for its customer-centric approach. With a permanent position based in Melbourne's CBD, this hybrid opportunity is perfect for those who thrive in both in-person and remote settings.

The expectations for customer satisfaction are notably high. Candidates should possess significant leadership experience, as you'll be tasked with leading a team and ensuring service excellence across multiple channels. The company's commitment to quality means that this position is not for the faint-hearted.

In addition to the role's responsibilities, the culture at David Jones is one that values customer relationships. As such, successful candidates will need to navigate the pressures of maintaining high standards while managing team dynamics. Those who excel in fast-paced environments may find this role particularly rewarding.

Overall, this position offers a unique chance to make a significant impact within a prestigious retail brand. However, it demands a proven track record in leadership and customer service, making it less suitable for entry-level candidates. More details can be found on David Jones' official page.