Customer Service Advisor - Energy

Octopus Energy Group

Join Octopus Energy Group as a Remote Customer Service Advisor, where you'll provide empathetic support to customers dealing with energy bills and complaints.

Last checked on July 9, 2026. We may earn a commission when you click through.

If you thrive in a customer service environment and value empathy, this position could be an ideal fit, particularly for those passionate about energy issues.

✓ Flexible remote work ✓ Opportunity to make a real difference ✓ Supportive company culture

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Customer Service Advisor - Energy

Octopus Energy Group

Updated 1 month ago

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Liverpool Remote

If you thrive in a customer service environment and value empathy, this position could be an ideal fit, particularly for those passionate about energy issues.

About this role

Join Octopus Energy Group as a Remote Customer Service Advisor, where you'll provide empathetic support to customers dealing with energy bills and complaints.

About the Company

Octopus Energy Group is a leading energy supplier in the UK, known for its customer-centric approach and innovative practices in the energy sector.

Key Highlights

✓ Fully remote working opportunity
✓ Focus on customer empathy and support
✓ Handle queries from start to finish
✓ Work for a progressive energy company
✓ No endless transfers or passing the buck

💡 Honest Take: This role requires strong interpersonal skills, especially for those handling vulnerable customers, challenging yet rewarding position.

Pros

✓ Flexible remote work
✓ Opportunity to make a real difference
✓ Supportive company culture
✓ No unnecessary transfers in customer service

Cons

✗ May involve challenging customer interactions
✗ No specified salary range
✗ Potentially high emotional labour
✗ Full-time commitment may not suit everyone

Best For: It's ideal for those looking for a remote job in customer service, especially those with experience handling complaints and sensitive situations.

Watch Out: Be prepared for emotionally charged interactions, as you'll be dealing with customers in vulnerable positions.

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What Customers Say

Workers appreciate the supportive environment but note the emotional challenges of dealing with distressed customers.

Expert Review

In this role, customer service skills are paramount, particularly for dealing with sensitive issues related to energy bills. The job requires handling inquiries from start to finish, which can be rewarding but also quite demanding. The focus on empathy means you'll need to engage deeply with customers who may be facing financial difficulties.

While the position offers the flexibility of remote work, the emotional labour can be significant. You'll likely encounter a range of customer emotions, from frustration to distress, so resilience is key. The lack of a listed salary can be a drawback for some candidates, making it essential to inquire during the application process.

Octopus Energy Group is known for its innovative approach in the energy market, which may appeal to candidates looking to make a difference. According to their official page (https://uk.talent.com/redirect?acquisition_sub_id=10101&bpid=f3407e6f276c51efbafa8e1fcafcdf53&channel_1=default&channel_2=default&channel_3=default&context=api&eligible=yes&falcon=1&id=623057602936637856&initiator=remote+customer+service+work+from+home&is_gl=0&l=Liverpool&pc=0&pid=eeecbb404ce1&publisher=7c2b7e61c1&puid=3dea3deegdddgddgfddb3de93dea8ddggddeddd73ded3dea3dea3ded3de93de83deb3dea3ee33dea3ee23deb3ee33ce93cee3beg3ee33defedd9edd83def3deabdda9ddd3deddddg&rdr=&sdb=5&search_id=72f00a7cddd91acd03bbd74d103cdb8e&source=RubikTech&testid=sonic&utm_campaign=arbitrage&utm_medium=api&utm_product=7c2b7e61c1), they emphasise a supportive work culture that values its employees, which can help mitigate some of the stresses of the job.