Payment Experience Associate

TELUS Digital

Join TELUS Digital as a Payment Experience Associate, handling customer payments and inquiries for six months onsite before transitioning to a hybrid model.

Last checked on June 9, 2026. We may earn a commission when you click through.

If you're looking for a stable job in customer service with a reputable company, this position could be a great fit.

✓ Stable employment with TELUS Digital ✓ Opportunity for hybrid work after probation ✓ Hands-on experience with payment systems

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Payment Experience Associate

TELUS Digital

Updated 2 months ago

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Quezon City Hybrid

If you're looking for a stable job in customer service with a reputable company, this position could be a great fit.

About this role

Join TELUS Digital as a Payment Experience Associate, handling customer payments and inquiries for six months onsite before transitioning to a hybrid model.

About the Company

TELUS Digital is a leading technology company focused on enhancing customer experiences through innovative digital solutions.

Key Highlights

✓ Fully onsite for the first 6 months
✓ Transition to hybrid work after probation
✓ Manage customer payment inquiries
✓ Utilize SAP and other billing systems
✓ Full-time position in Quezon City

💡 Honest Take: This role offers a solid entry point into the tech sector, but the fully onsite requirement may be a drawback for some candidates.

Pros

✓ Stable employment with TELUS Digital
✓ Opportunity for hybrid work after probation
✓ Hands-on experience with payment systems
✓ Supportive team environment
✓ Potential for career growth

Cons

✗ Initial 6 months are fully onsite
✗ Limited flexibility during probation
✗ Salary details not disclosed
✗ High-pressure environment during peak times
✗ Customer interaction can be demanding

Best For: Ideal for entry-level candidates looking to start a career in finance or customer service.

Watch Out: Be prepared for the initial fully onsite requirement, which may not suit everyone’s lifestyle.

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What Customers Say

Employees report a supportive team environment but note that the fully onsite requirement can be challenging.

Expert Review

The Payment Experience Associate position at TELUS Digital requires employees to be fully onsite for the first six months, which can limit flexibility. Once the probation period is completed, the role transitions to a hybrid work model, providing some relief for those seeking a better work-life balance.

This position involves processing customer payments and handling inquiries, which can be both rewarding and challenging. The use of SAP and other billing systems will enhance your technical skill set, making this a beneficial role for those looking to grow in the tech sector.

While TELUS Digital is known for its supportive work environment, potential candidates should be aware that the demands during peak payment periods can be intense. The lack of disclosed salary information may also deter some applicants. Interested candidates can find more details on the official job listing at TELUS Digital's page.

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