Customer Services & Call Centre Agent

Marriott

The Customer Services & Call Centre Agent role at Marriott is an excellent entry-level position for those passionate about hospitality and customer service.

Last checked on May 18, 2026. We may earn a commission when you click through.

The position offers a solid entry point into the hospitality industry, especially for candidates with a passion for customer service.

✓ Opportunity to work for a reputable company ✓ Structured work schedule ✓ Direct impact on guest satisfaction

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Customer Services & Call Centre Agent

Marriott

Updated 1 month ago

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You'll be redirected to careers.marriott.com

Cape Town On-site Full–Time

The position offers a solid entry point into the hospitality industry, especially for candidates with a passion for customer service.

About this role

The Customer Services & Call Centre Agent role at Marriott is an excellent entry-level position for those passionate about hospitality and customer service.

About the Company

Marriott is a global hospitality company known for its high-quality service and diverse accommodation options.

Key Highlights

✓ Handle reservation requests and cancellations efficiently
✓ Deliver exceptional customer service to enhance guest experiences
✓ Utilise sales techniques to maximise revenue
✓ Work fixed shifts with a rotating schedule
✓ On-site role with no remote options

💡 Honest Take: This role is ideal for individuals who thrive in fast-paced environments and enjoy interacting with guests, but it may not suit those seeking flexible work arrangements.

Pros

✓ Opportunity to work for a reputable company
✓ Structured work schedule
✓ Direct impact on guest satisfaction
✓ Sales training opportunities
✓ Fixed shift hours

Cons

✗ On-site work only
✗ Night shifts may not suit everyone
✗ Entry-level role with limited advancement initially
✗ Potentially high-stress environment during peak times
✗ Requires handling of guest complaints

Best For: Ideal for individuals who are detail-oriented and have strong communication skills.

Watch Out: Be prepared for a demanding role that requires dealing with various guest issues and complaints.

Apply for this position →

You'll be redirected to careers.marriott.com

What Customers Say

Employees appreciate the training and support provided but mention the high-stress nature of the job during peak times.

Expert Review

This role as a Customer Services & Call Centre Agent at Marriott in Cape Town is pivotal in shaping guest experiences. Agents are responsible for processing reservations, changes, and cancellations through multiple channels, ensuring that all guest needs are met promptly. The job requires a high level of customer service and effective communication skills to handle inquiries and concerns.

With a structured 5-day workweek that includes fixed night shifts, this position provides a stable work schedule. While the night shifts (6:30 PM – 2:00 AM) may appeal to some, they could be challenging for those who prefer daytime hours. According to Marriott's official site, agents also have the chance to engage in sales techniques that could enhance their earnings through upselling and promoting features.

It's worth noting that this role is on-site only, which may limit flexibility compared to remote roles. Additionally, while it's a great entry point into the hospitality industry, the high-pressure environment can be demanding, especially during busy periods. Overall, this position is a solid choice for those ready to make a positive impact on guest experiences while starting their career in a respected company.

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