Customer Service & Sales Manager

Cathay Bank - Cathay General Bancorp

Oversee personnel administration and staff development while fostering a service-driven sales culture to meet branch sales goals.

Last checked on June 11, 2026. We may earn a commission when you click through.

This position is ideal for those with strong leadership skills in sales and customer service within the banking sector.

✓ Leadership opportunity in a reputable bank. ✓ Focus on personal and staff development. ✓ Engagement in a dynamic sales environment.

Customer Service & Sales Manager

Cathay Bank - Cathay General Bancorp

Updated 13 days ago

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Mountain View

This position is ideal for those with strong leadership skills in sales and customer service within the banking sector.

About this role

Oversee personnel administration and staff development while fostering a service-driven sales culture to meet branch sales goals.

About the Company

Cathay Bank, a subsidiary of Cathay General Bancorp, focuses on providing a range of banking services to individuals and businesses.

Key Highlights

✓ Lead personnel administration and staff development.
✓ Promote a service-oriented sales culture.
✓ Support branch sales goals effectively.
✓ Engage in business development and relationship management.

💡 Honest Take: While the role presents opportunities for leadership, it may require significant commitment and adaptability to meet sales targets.

Pros

✓ Leadership opportunity in a reputable bank.
✓ Focus on personal and staff development.
✓ Engagement in a dynamic sales environment.

Cons

✗ High pressure to meet sales goals.
✗ Potentially demanding work hours.
✗ Requires multifaceted skill set in management.

Best For: Ideal for proactive leaders looking to drive sales and enhance customer relations within a financial institution.

Watch Out: Be prepared for a competitive sales environment that may come with high expectations and performance metrics.

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What Customers Say

Feedback from employees suggests a supportive work environment, but high sales expectations can be stressful.

Expert Review

a role as a Customer Service & Sales Manager at Cathay Bank, it's essential to understand the dynamic nature of the position. This role emphasizes leadership in both personnel administration and fostering a sales-oriented culture. The expectation to meet branch sales goals is significant, making resilience and adaptability crucial.

Cathay Bank's commitment to staff development is notable, providing opportunities for personal growth and professional advancement. However, this often comes with the pressure of achieving sales targets, which can be demanding in a high-stakes environment. The role is designed for individuals who thrive under pressure and are motivated by sales achievements.

the position encompasses aspects of business development and relationship management, making it versatile. Candidates should be prepared to engage actively with both clients and staff to cultivate a strong service experience. Researching feedback from current and former employees can provide insights into the company culture and expectations, which can be found on platforms like Glassdoor.

this role is well-suited for experienced professionals looking to make a significant impact in the banking sector. The requirements for strong leadership and sales acumen are clear, fitting choice for those ready to take on a challenging yet rewarding role.