IT Support Officer

Charity People

Join Charity People as an IT Support Officer in London, providing high-quality technical assistance in a proactive, customer-focused environment.

Last checked on June 20, 2026. We may earn a commission when you click through.

The role offers a solid opportunity for those passionate about IT support within the charity sector. However, the requirement for shift work could be a downside for some candidates.

✓ Stable employment in a reputable organisation ✓ Opportunity to make a positive impact ✓ Collaborative work environment

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IT Support Officer

Charity People

Updated 2 months ago

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London Full Time

The role offers a solid opportunity for those passionate about IT support within the charity sector. However, the requirement for shift work could be a downside for some candidates.

About this role

Join Charity People as an IT Support Officer in London, providing high-quality technical assistance in a proactive, customer-focused environment.

About the Company

Charity People is dedicated to connecting talented individuals with charities, helping them find roles that make a difference.

Key Highlights

✓ Full-time, office-based role in London
✓ Shift work starting from 7 am
✓ Requires proactive customer service skills
✓ Collaborate with the Association of Anaesthetists
✓ Focus on high-quality technical support

💡 Honest Take: This role is ideal for experienced IT professionals seeking a stable position in a charitable environment, though the shift work may not suit everyone.

Pros

✓ Stable employment in a reputable organisation
✓ Opportunity to make a positive impact
✓ Collaborative work environment
✓ Focus on customer service and support

Cons

✗ Full-time office-based role may limit flexibility
✗ Shift work could disrupt work-life balance
✗ Specific salary details not disclosed

Best For: Ideal for individuals with experience in IT support who are passionate about customer service and community impact.

Watch Out: Consider the shift work aspect, which might not align with everyone's lifestyle preferences.

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What Customers Say

Feedback from current and past employees highlights a supportive work culture, though some express concerns about the demands of shift work.

Expert Review

This position requires a proactive approach to IT support, engaging directly with users to resolve technical issues. Shift work starting from 7 am may deter those seeking standard hours. While the charity sector often provides fulfilling work, the specific demands of this role could lead to high-pressure situations during peak hours.

The collaboration with the Association of Anaesthetists suggests that candidates will deal with critical applications and systems, which requires a solid understanding of IT infrastructure. Salary details are not disclosed, so prospective candidates should prepare for negotiations.

Customer service skills are paramount, as the role involves direct interaction with staff needing support. Candidates should assess their comfort level with shift work and the potential need to adapt to varying schedules. Overall, this opportunity is promising but requires careful consideration of personal work preferences.