IT Support Technician

KFML Holdings

Join our IT Call Centre team to provide technical support via WebChat and phone to our stores, resolving tickets within set SLA.

Last checked on June 10, 2026. We may earn a commission when you click through.

A solid opportunity for entry-level IT professionals looking to enhance their skills in a supportive team.

✓ Hands-on experience in IT support ✓ Collaborative work environment ✓ Focus on personal and professional development

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IT Support Technician

KFML Holdings

Updated 2 months ago

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Gqeberha Full-Time

A solid opportunity for entry-level IT professionals looking to enhance their skills in a supportive team.

About this role

Join our IT Call Centre team to provide technical support via WebChat and phone to our stores, resolving tickets within set SLA.

About the Company

KFML Holdings is dedicated to innovation and collaboration, striving to provide exceptional IT solutions and support.

Key Highlights

✓ Full-time role with a focus on technical support
✓ Utilisation of FreshDesk ticketing system
✓ Commitment to ICARE values: Innovation, Collaboration, Accountability, Respect, Empathy
✓ Opportunity for creativity in problem-solving
✓ Diverse team environment fostering shared goals

💡 Honest Take: This role is ideal for those passionate about IT support but may be challenging for individuals who prefer less structured environments.

Pros

✓ Hands-on experience in IT support
✓ Collaborative work environment
✓ Focus on personal and professional development
✓ Engagement with diverse technical issues
✓ Adherence to clear performance metrics

Cons

✗ Potentially high ticket resolution pressure
✗ Limited salary information available
✗ Requires A+/N+ certification or equivalent
✗ Structured processes may feel restrictive
✗ Non-remote position

Best For: This position is for tech-savvy individuals who thrive in a fast-paced environment and enjoy problem-solving.

Watch Out: Be prepared for a structured environment with performance metrics that may feel demanding to some.

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What Customers Say

Employees appreciate the supportive team atmosphere but note the pressure associated with ticket resolution.

Expert Review

This role offers a unique entry point into the IT industry, particularly for those eager to assist in troubleshooting and support. The focus on FreshDesk ticketing ensures agents handle a diverse range of issues, making each day different.

Expect a collaborative culture at KFML Holdings, where the ICARE values drive team synergy. This environment is for those who enjoy working with others and contributing to shared goals.

While the structured approach can be beneficial for performance tracking, it may not suit everyone. The pressure to resolve tickets within specified SLAs can be intense, especially for newcomers.

Overall, the position provides a valuable opportunity to gain experience and develop skills in a supportive team. For more details, potential applicants can refer to the official job posting on their website.