Analyst II Business Process Transactions

DXC Technology

This role involves tracking customer service tickets, ensuring timely resolution of inquiries, and managing client requests with professionalism.

Last checked on June 16, 2026. We may earn a commission when you click through.

The Analyst II role at DXC Technology offers a solid opportunity for growth in customer service, particularly for those based in Riyadh.

✓ Structured work environment ✓ Opportunities for professional development ✓ Focus on client satisfaction

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Analyst II Business Process Transactions

DXC Technology

Updated 2 months ago

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Riyadh

The Analyst II role at DXC Technology offers a solid opportunity for growth in customer service, particularly for those based in Riyadh.

About this role

This role involves tracking customer service tickets, ensuring timely resolution of inquiries, and managing client requests with professionalism.

About the Company

DXC Technology is a global leader in IT services, delivering innovative solutions to help businesses navigate digital transformation.

Key Highlights

✓ Manage customer service tickets effectively
✓ Ensure timely follow-ups with clients
✓ Act professionally in all client interactions
✓ Adhere to established processes for client requests
✓ Prevent external requests from going unnoticed

💡 Honest Take: This position is ideal for those with strong organizational and communication skills, but may not suit individuals seeking remote work.

Pros

✓ Structured work environment
✓ Opportunities for professional development
✓ Focus on client satisfaction
✓ Clear processes to follow

Cons

✗ No remote work option available
✗ Potentially high workload during peak times
✗ Limited salary information provided

Best For: It's suited for candidates with experience in customer support looking to advance their career in a reputable company.

Watch Out: Candidates should be prepared for a fast-paced environment with a strong emphasis on meeting deadlines.

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What Customers Say

Feedback from employees highlights a supportive work culture, although the workload can be demanding during peak times.

Expert Review

The Analyst II Business Process Transactions position at DXC Technology provides a crucial link between the company and its clients. With responsibilities including tracking customer service tickets and ensuring timely follow-ups, you will play a significant role in enhancing client satisfaction. Professionalism is essential, as all inquiries must be handled with care.

We found that the role demands strong organizational skills, particularly in managing multiple requests and ensuring that none are overlooked. This structure can be beneficial for those who prefer a clear workflow, but it may become overwhelming during busy periods. the lack of remote work may deter some candidates looking for flexibility.

Overall, this role is an excellent fit for those based in Riyadh who are eager to develop their customer service career within a global IT firm. As DXC Technology continues to innovate, employees can expect to grow alongside the company, compelling opportunity for the right individual. For more details, check out their official listing here.