Customer Service Associate West Central

Hertz

Join Hertz as a Customer Service Associate, assisting customers at the counter with their rental needs and providing consultations on options like insurance.

Last checked on June 16, 2026. We may earn a commission when you click through.

If you thrive in a bustling environment and enjoy helping customers directly, this position at Hertz could be a good fit.

✓ Engaging customer service role ✓ Potential for advancement ✓ Full-time employment opportunities

Customer Service Associate West Central

Hertz

Updated 2 days ago

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You'll be redirected to talent.com

Phoenix

If you thrive in a bustling environment and enjoy helping customers directly, this position at Hertz could be a good fit.

About this role

Join Hertz as a Customer Service Associate, assisting customers at the counter with their rental needs and providing consultations on options like insurance.

About the Company

Hertz is a leading global car rental company known for its extensive fleet and customer service.

Key Highlights

✓ Direct customer interaction at rental counter
✓ Consult on rental types and insurance options
✓ Opportunities for career growth within Hertz
✓ Full-time position with stable hours
✓ Engaging work environment

💡 Honest Take: This role is enjoy customer interaction but may not suit individuals seeking remote work or less direct engagement.

Pros

✓ Engaging customer service role
✓ Potential for advancement
✓ Full-time employment opportunities
✓ Training provided for new hires
✓ Involvement in diverse customer interactions

Cons

✗ Not a remote work option
✗ High-pressure environment during peak hours
✗ Requires standing for long periods
✗ Potentially limited flexibility in scheduling
✗ Customer interactions can be challenging

Best For: This position is suited for outgoing individuals with strong communication skills who can handle the demands of a fast-paced environment.

Watch Out: Be prepared for busy shifts and the demands of direct customer service, which can be stressful during peak times.

Apply for this position →

You'll be redirected to talent.com

What Customers Say

Workers often highlight the engaging customer interactions and opportunities for advancement, though some note the high-pressure nature of the role.

Expert Review

The Customer Service Associate role at Hertz offers engage with customers directly at the rental counter. Employees are responsible for processing rentals and advising customers on their options, including insurance. This hands-on approach can be rewarding for those who enjoy personal interaction.

While the position comes with the satisfaction of helping customers, it can also be demanding. Expect busy shifts, especially during peak travel seasons, which may lead to a high-pressure environment. Employees should be ready to stand for extended periods and manage multiple customer needs simultaneously.

Hertz provides training for new hires, making it easier for individuals to adapt to the role. Career advancement opportunities are available, which can attract those looking to grow within the company. According to Hertz's page, this role can lead to various positions within the organization, allowing for professional development.

Overall, if you're enthusiastic about customer service and thrive in an interactive setting, the Customer Service Associate position at Hertz could be a strong fit. For more details, visit Hertz's official careers page.