HGV Service Advisor

Octane Recruitment

Act as the main point of contact for customers, managing bookings and providing updates on vehicle services while promoting additional repairs.

Last checked on July 11, 2026. We may earn a commission when you click through.

The position of HGV Service Advisor offers a excellent for those who thrive in customer service roles. However, the upselling aspect may not suit everyone.

✓ Direct customer interaction ✓ Opportunity to upsell services ✓ Varied daily tasks

HGV Service Advisor

Octane Recruitment

Updated 6 days ago

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London

The position of HGV Service Advisor offers a excellent for those who thrive in customer service roles. However, the upselling aspect may not suit everyone.

About this role

Act as the main point of contact for customers, managing bookings and providing updates on vehicle services while promoting additional repairs.

About the Company

Octane Recruitment is a prominent recruitment agency specialising in the automotive sector, connecting skilled professionals with top employers.

Key Highlights

✓ Manage customer bookings efficiently
✓ Communicate updates between customers and technicians
✓ Upsell additional repair services
✓ Handle authorisations and invoicing

💡 Honest Take: This role is ideal for individuals who enjoy customer interaction and possess strong organisational skills.

Pros

✓ Direct customer interaction
✓ Opportunity to upsell services
✓ Varied daily tasks
✓ Stable role in a key industry

Cons

✗ Pressure to upsell repairs
✗ Can be challenging during busy periods
✗ Limited salary transparency
✗ Requires strong communication skills

Best For: Ideal for individuals with a background in customer service and a keen interest in vehicles.

Watch Out: Potential candidates should be prepared for a fast-paced environment and the pressures of upselling.

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What Customers Say

Employees appreciate the dynamic work environment but note the pressure to meet sales targets.

Expert Review

This role requires a blend of customer service skills and technical knowledge of vehicles. Candidates should be ready to manage multiple tasks, including handling customer inquiries and updating them on service progress. Upselling additional services will be a key part of the job, which may not appeal to everyone.

Expect to liaise closely with technicians, ensuring that customers receive timely updates. This communication is crucial for maintaining customer satisfaction and trust. The potential for increased earnings through upselling could be beneficial, but it may also create pressure.

While the position promises a stable career in a growing sector, the lack of salary details could be a concern for prospective applicants. According to Octane Recruitment, the emphasis is on finding talent that thrives in a customer-centric role, making it essential for candidates to demonstrate strong interpersonal skills. Those interested should consider if they can handle the demands of customer service in a busy environment.