Customer Training Support Advisor
Concentrix
Join Concentrix as a Customer Training Support Advisor, where effective listening and communication skills are essential for assisting customers with their billing concerns.
Last checked on June 14, 2026. We may earn a commission when you click through.
The Customer Training Support Advisor position at Concentrix offers a solid entry point into customer service, but be prepared for in-office work.
Customer Training Support Advisor
Concentrix
Updated 7 days agoYou'll be redirected to uk.talent.com
The Customer Training Support Advisor position at Concentrix offers a solid entry point into customer service, but be prepared for in-office work.
About this role
Join Concentrix as a Customer Training Support Advisor, where effective listening and communication skills are essential for assisting customers with their billing concerns.
About the Company
Concentrix is a global leader in customer experience solutions, providing a range of services to enhance customer engagement.
Key Highlights
- ✓ Focus on customer service and communication skills
- ✓ Opportunity to assist customers with billing inquiries
- ✓ Work in a supportive team environment
- ✓ Potential for career progression within the company
- ✓ Located in Larbert, Scotland
💡 Honest Take: This role is ideal for individuals who excel in communication and enjoy helping others, but may not suit those seeking remote work options.
Pros
- ✓ Strong emphasis on customer support
- ✓ Team-oriented workplace culture
- ✓ Opportunity for career growth
- ✓ Comprehensive training provided
- ✓ Engaging work environment
Cons
- ✗ Position is not remote
- ✗ Customer service roles can be stressful
- ✗ Potentially limited salary information
- ✗ Requires strong emotional resilience
- ✗ Location may not suit all candidates
Best For: Ideal for those looking to start their career in customer service and thrive in a structured environment.
Watch Out: Candidates should be aware that the role may involve handling difficult customer interactions.
You'll be redirected to uk.talent.com
What Customers Say
Employees often praise the supportive team environment but note the challenges of handling tough customer interactions.
Expert Review
customer support, the Customer Training Support Advisor role at Concentrix for its emphasis on effective communication and empathy. Employees are expected to listen attentively to customer concerns, particularly regarding billing issues. This skill set is critical in fostering trust and ensuring a positive customer experience.
The work environment in Larbert is team-driven, allowing for collaboration and support among colleagues. Concentrix aims to provide comprehensive training, enabling new hires to adapt quickly to their roles. This could be beneficial for those new to the customer service field.
However, the position is office-based, which may deter potential candidates seeking remote opportunities. the job can be challenging due to the nature of customer service, where employees might face difficult interactions. It's essential to have a strong emotional resilience to manage these situations effectively.
According to Concentrix’s official page, the company values career progression, which could be a significant draw for ambitious individuals. As with many roles in customer service, specific salary details are not readily available, so candidates should inquire during the application process.
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