Active Pooling Team Leader - Retail and Tech Account

Concentrix

The Team Leader oversees call center associates, ensuring performance metrics are met through effective coaching and motivation.

Last checked on June 13, 2026. We may earn a commission when you click through.

If you're looking to step into a team leadership role with a reputable company, this position offers a solid opportunity.

✓ Growth potential within the company ✓ Engaging work environment ✓ Supportive team culture

Active Pooling Team Leader - Retail and Tech Account

Concentrix

Updated 1 day ago

Apply now →

You'll be redirected to ph.talent.com

Makati City

If you're looking to step into a team leadership role with a reputable company, this position offers a solid opportunity.

About this role

The Team Leader oversees call center associates, ensuring performance metrics are met through effective coaching and motivation.

About the Company

Concentrix is a leading global provider of customer experience solutions and technology.

Key Highlights

✓ Supervise daily operations and team performance
✓ Provide coaching and motivation to associates
✓ Ensure achievement of performance metrics
✓ Work in a dynamic retail and tech environment
✓ Full-time position with growth opportunities

💡 Honest Take: This role is ideal for those with leadership experience in call centers, but may require long hours and high-pressure situations.

Pros

✓ Growth potential within the company
✓ Engaging work environment
✓ Supportive team culture
✓ Competitive salary package
✓ Hands-on training and development

Cons

✗ High-pressure work environment
✗ Long working hours may be required
✗ Potential for challenging team dynamics
✗ Limited remote work options
✗ Performance metrics may add stress

Best For: Ideal for experienced professionals with a background in call center operations and team leadership.

Watch Out: Be prepared for the demands of managing a team under performance pressures.

Apply for this position →

You'll be redirected to ph.talent.com

Expert Review

In the bustling business district of Makati, the Team Leader position at Concentrix offers a unique opportunity for those aspiring to enhance their leadership skills. This role demands supervisory capabilities but also the ability to foster motivation among team members. Daily performance metrics will be a key focus, ensuring that efficiency remains at the forefront of operations.

Working in this role means you will be deeply involved in the dynamics of a retail and tech environment, which can be both exciting and challenging. The expectation to inspire and coach a diverse group of associates requires strong communication and interpersonal skills. Long hours and high-pressure situations are likely, and it's essential to be prepared for a demanding yet rewarding experience.

Concentrix prides itself on a supportive team culture and offers opportunities for professional development. According to the job listing on their official site, the focus on performance metrics is designed to drive success. This could be a perfect fit for those ready to take on a leadership challenge, but it's your readiness for the accompanying pressures.

🏢