Senior CX Performance Strategist

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Delivery Hero Group is seeking a Senior CX Performance Strategist to analyse customer behaviour and optimise compensation strategies in Dubai.

Last checked on June 14, 2026. We may earn a commission when you click through.

If you're looking to make a tangible impact on customer strategies, this position offers a great opportunity in a vibrant market.

✓ Strong focus on customer experience ✓ Collaborative work environment ✓ Located in a thriving city

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Senior CX Performance Strategist

talabat

Updated 2 months ago

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Dubai

If you're looking to make a tangible impact on customer strategies, this position offers a great opportunity in a vibrant market.

About this role

Delivery Hero Group is seeking a Senior CX Performance Strategist to analyse customer behaviour and optimise compensation strategies in Dubai.

About the Company

Delivery Hero Group operates globally in the food delivery sector, aiming to enhance customer experience across its platforms.

Key Highlights

✓ Focus on analysing customer behaviour
✓ Collaborate with cross-functional teams
✓ Optimize compensation strategies
✓ Located in the dynamic city of Dubai
✓ Opportunity to impact business goals significantly

💡 Honest Take: This role is ideal for those with strong analytical skills and a passion for customer experience.

Pros

✓ Strong focus on customer experience
✓ Collaborative work environment
✓ Located in a thriving city
✓ Opportunity for professional growth
✓ Engagement with diverse teams

Cons

✗ Requires advanced analytical skills
✗ May involve high-pressure situations
✗ Limited remote work options
✗ Competitive job market in Dubai
✗ Possibly demanding hours

Best For: Ideal for those with a background in analytics and a passion for enhancing customer satisfaction.

Watch Out: Candidates should be prepared for a competitive application process in a rapidly evolving industry.

Apply for this position →

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What Customers Say

Employees appreciate the focus on customer satisfaction and the collaborative culture, though some note the competitive nature of the industry.

Expert Review

This position at Delivery Hero Group offers shape customer experience strategies in Dubai. The emphasis on analytical skills and cross-functional collaboration suggests that applicants should be versatile and adaptable. Expect to engage with various teams to align customer experience initiatives with business goals.

Analysing customer behaviour is at the heart of this role, which could significantly impact compensation strategies. Candidates must be prepared for a dynamic work environment, as the food delivery sector is continually evolving. Those with a passion for data-driven decision-making will find this position rewarding.

While the role promises growth and significant responsibility, it also demands a strong skill set and may involve high-pressure scenarios. This position is not for the faint-hearted; it appeals to those who thrive in fast-paced settings. The official job details can be found on Delivery Hero's page, offering insights into specific expectations and requirements.

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