Reservations Agent at Cape Town Marriott

Marriott Hotels Resorts

Process all reservation requests changes and cancellations received by phone fax or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee special rate and cancellation policies to callers.Accommodate and document special

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Reservations Agent at Cape Town Marriott

Marriott Hotels Resorts

Updated 1 month ago

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Cape Town

About the Company

Marriott Hotels Resorts is a global leader in hospitality, known for its commitment to providing exceptional service and quality across its properties.

Key Highlights

✓ Handle reservation requests via phone, fax, or mail.
✓ Identify and accommodate guest needs for room types and rates.
✓ Explain cancellation policies and special rates to guests.
✓ Document special requests effectively.

💡 Honest Take: This role is ideal for those who enjoy customer interaction and have strong organisational skills, but it may involve dealing with high-pressure situations during busy periods.

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