Insurance Operations Manager

Callforce Direct

Lead and manage outbound sales insurance operations in a fast-paced BPO environment while overseeing team performance and client service delivery.

Last checked on June 8, 2026. We may earn a commission when you click through.

If you're looking to make a significant impact in a growing BPO, this position offers a solid platform for your skills.

✓ Opportunity to lead a team ✓ Engaging work environment ✓ Potential for career growth

Insurance Operations Manager

Callforce Direct

Updated 4 days ago

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Sandton

If you're looking to make a significant impact in a growing BPO, this position offers a solid platform for your skills.

About this role

Lead and manage outbound sales insurance operations in a fast-paced BPO environment while overseeing team performance and client service delivery.

About the Company

Callforce Direct is a leading provider in the BPO sector, specialising in customer service and sales solutions.

Key Highlights

✓ Lead a dynamic team in a fast-paced environment
✓ Focus on outbound sales and insurance operations
✓ Ensure compliance and high client service standards
✓ Drive team performance and operational efficiency
✓ Opportunity for career advancement

💡 Honest Take: This role is ideal for seasoned professionals with a strong background in insurance and team management, but may not suit those new to the industry.

Pros

✓ Opportunity to lead a team
✓ Engaging work environment
✓ Potential for career growth
✓ Focus on client satisfaction
✓ Competitive industry exposure

Cons

✗ Fast-paced environment may be stressful
✗ Requires extensive insurance knowledge
✗ Potential for high-pressure sales targets
✗ Limited remote work options
✗ Could be challenging for entry-level candidates

Best For: Ideal for individuals with a strong background in insurance operations and team management.

Watch Out: Be prepared for a demanding workload and the need to meet sales targets consistently.

Apply for this position →

You'll be redirected to za.talent.com

What Customers Say

Employees appreciate the team-oriented culture but note the high-pressure sales environment.

Expert Review

In the role of Insurance Operations Manager, you'll be tasked with leading a vibrant team at Callforce Direct, a prominent player in the BPO landscape. The position requires a understanding of insurance sales, as you'll oversee both outbound sales initiatives and daily operations.

Managing client service delivery is a key aspect of this role, ensuring that the team meets high standards of performance and compliance. It's essential to be comfortable in a fast-paced environment, as you will need to drive results while maintaining a focus on client satisfaction.

While this job offers great potential for career advancement, it's not suited for those new to the industry or lacking experience in insurance. Candidates should be prepared for the pressures of meeting sales targets and managing a team effectively. Overall, if you're ready to take on a leadership role in a competitive field, this opportunity could be a great fit.

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