IT Operations Administrator

Emplyfy

Join a UK-based company as a remote IT Operations Administrator, managing helpdesk tickets and ensuring smooth IT operations.

Last checked on June 29, 2026. We may earn a commission when you click through.

This remote position offers flexibility and a chance to gain valuable experience in IT operations. However, it may not suit those seeking a traditional office environment or direct supervision.

✓ Remote work opportunity ✓ Exposure to various IT operations ✓ Flexible working hours

IT Operations Administrator

Emplyfy

Updated 14 days ago

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Plettenberg Bay Remote Full-Time

This remote position offers flexibility and a chance to gain valuable experience in IT operations. However, it may not suit those seeking a traditional office environment or direct supervision.

About this role

Join a UK-based company as a remote IT Operations Administrator, managing helpdesk tickets and ensuring smooth IT operations.

About the Company

Emplyfy is a UK-based company dedicated to providing exceptional IT support and services.

Key Highlights

✓ First point of contact for helpdesk tickets
✓ Manage support tickets via Freshdesk
✓ Monitor helpdesk performance
✓ Maintain Excel reports
✓ Work remotely with flexible hours

💡 Honest Take: This role is thrive in organized environments and enjoy supporting users remotely.

Pros

✓ Remote work opportunity
✓ Exposure to various IT operations
✓ Flexible working hours
✓ 40 days paid holiday annually
✓ Supportive team environment

Cons

✗ Limited interaction with coworkers
✗ Dependent on self-management
✗ Potentially high workload during peak times
✗ Requires strong organisational skills
✗ May involve dealing with frustrated users

Best For: It's suited for proactive professionals who enjoy administrative tasks and user support.

Watch Out: Be prepared for the challenges of remote work, including potential isolation and the need for self-discipline.

Apply for this position →

You'll be redirected to za.jobrapido.com

What Customers Say

Employees appreciate the flexible work environment and supportive team, though some mention the challenges of remote communication.

Expert Review

This IT Operations Administrator position offers a unique chance to work with a UK-based company from South Africa. The role requires managing helpdesk tickets through Freshdesk, which can be challenging if you're not familiar with ticketing systems. The emphasis on organisation is critical, as you'll need to maintain performance metrics and Excel reports.

With 40 days of paid holiday, the company in terms of employee benefits. However, the remote nature of the job means less face-to-face interaction, which can be isolating for some. While this position is great for those who excel in self-management, it may not be prefer a more structured office environment.

Overall, the opportunity to gain diverse experience in IT operations makes this role appealing, but candidates should consider their comfort with remote work dynamics. According to the official listing, successful applicants will need to demonstrate proficiency in Microsoft Office tools and ticketing systems, which are essential for day-to-day tasks.