Benchmark and Measurement.Network NG

MTN Group

Join MTN Group as a Senior Manager focused on customer experience and network optimization while fostering competition among stakeholders.

Last checked on July 5, 2026. We may earn a commission when you click through.

Exceptional opportunity for those wanting to impact customer experience at MTN. However, the role demands a high level of strategic thinking and collaboration, which may not suit everyone.

✓ Opportunity to lead major projects ✓ Engage with diverse teams ✓ Impact on customer satisfaction

Benchmark and Measurement.Network NG

MTN Group

Updated 10 days ago

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Lagos

Exceptional opportunity for those wanting to impact customer experience at MTN. However, the role demands a high level of strategic thinking and collaboration, which may not suit everyone.

About this role

Join MTN Group as a Senior Manager focused on customer experience and network optimization while fostering competition among stakeholders.

About the Company

MTN Group is a leading telecommunications company in Africa, providing network services and digital solutions across the continent.

Key Highlights

✓ Lead access performance strategies
✓ Enhance customer experience
✓ Drive competitive benchmarking
✓ Optimize network resource utilization
✓ Collaborate with multiple stakeholders

💡 Honest Take: This role is ideal for experienced managers who thrive in competitive environments and have a strong grasp of network performance metrics.

Pros

✓ Opportunity to lead major projects
✓ Engage with diverse teams
✓ Impact on customer satisfaction
✓ Competitive salary potential
✓ Work with a reputable company

Cons

✗ High-pressure environment
✗ Requires extensive experience
✗ Limited remote work options
✗ Potential for long hours
✗ Stakeholder management can be complex

Best For: Ideal for individuals with strong leadership skills and a passion for optimizing network services in a competitive landscape.

Watch Out: Be prepared for the demands of managing multiple stakeholders and the pressures of ensuring optimal network performance.

Apply for this position →

You'll be redirected to ng.talent.com

What Customers Say

Employees appreciate the collaborative culture but note the high-pressure nature of the work.

Expert Review

The role at MTN Group focuses heavily on enhancing customer experience through effective access performance management. Candidates will need to navigate a complex landscape of stakeholders, including contractors and optimization teams. This requires technical expertise but also strong interpersonal skills.

Expect a competitive work environment where benchmarking and performance metrics are crucial. The company's emphasis on customer satisfaction means that successful candidates will have to prioritize user experience while optimizing network resources. This dual focus can create a rewarding yet challenging role.

If you're considering this position, it’s beneficial to be familiar with current telecommunications trends and customer service strategies. According to MTN's page, being proactive and innovative in your approach will set you apart in this competitive field. Overall, this position is a significant step for those aiming to make a mark in the telecommunications industry.