Client Services Team Leader

University of New South Wales

Lead the Client Services team at UNSW Canberra, focusing on administrative support and service delivery while benefiting from a competitive salary and workplace culture.

Last checked on June 29, 2026. We may earn a commission when you click through.

With a starting salary of $118,483, this position is well-compensated for the responsibilities involved. However, the public sector environment may not suit all job seekers due to its structured nature.

✓ Attractive salary package ✓ Supportive work environment ✓ Opportunities for professional growth

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Client Services Team Leader

University of New South Wales

Updated 2 months ago

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Canberra A$118.5k

About this role

Lead the Client Services team at UNSW Canberra, focusing on administrative support and service delivery while benefiting from a competitive salary and workplace culture.

About the Company

The University of New South Wales (UNSW) Canberra is a prestigious institution, known for its strong emphasis on research and quality education.

Key Highlights

✓ Full-time position with a 35-hour work week
✓ Salary starting from $118,483 plus 17% superannuation
✓ Opportunity to lead a dynamic team
✓ Located at the City Campus in Canberra
✓ Generous leave loading benefits

💡 Honest Take: This role offers a solid salary and leadership opportunity, ideal for those passionate about client service in an academic environment.

Pros

✓ Attractive salary package
✓ Supportive work environment
✓ Opportunities for professional growth
✓ Stable full-time employment
✓ Involvement in academic services

Cons

✗ Public sector salary scales can be limiting for top performers
✗ Potential bureaucratic constraints
✗ Position not remote
✗ Limited flexibility in working hours
✗ High expectations from leadership

Best For: It's suited for individuals with strong organisational skills and a background in client services or administration.

Watch Out: Candidates should be prepared for the structured nature of public sector roles, which may lack the dynamism found in private industry.

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Expert Review

UNSW Canberra positions itself as a leader in educational services, and this role reflects its commitment to quality client support. At a salary of $118,483, the compensation is competitive within the public sector, especially when considering the 17% superannuation. This could appeal significantly to professionals looking for financial security.

However, the public sector often comes with a set of expectations and bureaucratic challenges that may not be ideal for everyone. The structured environment can limit creativity and flexibility, which some candidates might find stifling compared to opportunities in the private sector.

the role is based at the City Campus in Canberra, which means relocation may be necessary for non-local applicants. This aspect could pose a challenge for those looking for remote work options. According to the official UNSW page, the university is dedicated to fostering a supportive work culture, which is a significant plus.

the Client Services Team Leader position at UNSW Canberra offers an appealing package for those ready to embrace a structured, service-oriented role within a leading educational institution.