Remote Customer Service & Project Manager

Intix/netguardians

Join the Intix Customer Excellence Team as a Remote Customer Service & Project Manager, overseeing client implementation and upgrade projects from start to successful delivery.

Last checked on July 18, 2026. We may earn a commission when you click through.

The flexibility of a fully remote role is for work-life balance. However, candidates should be prepared for the demands of managing multiple client projects simultaneously.

✓ Remote work allows for flexible scheduling ✓ Engagement with diverse clients and projects ✓ Opportunity to develop project management skills

Remote Customer Service & Project Manager

Intix/netguardians

Updated 10 days ago

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San Francisco Remote

The flexibility of a fully remote role is for work-life balance. However, candidates should be prepared for the demands of managing multiple client projects simultaneously.

About this role

Join the Intix Customer Excellence Team as a Remote Customer Service & Project Manager, overseeing client implementation and upgrade projects from start to successful delivery.

About the Company

Intix is a leader in providing advanced customer service solutions, focusing on enhancing client experiences through dedicated project management.

Key Highlights

✓ Fully remote position offering flexibility
✓ Manage projects from initiation to successful delivery
✓ Be part of a dedicated customer excellence team
✓ Engage directly with clients for implementations
✓ Opportunity to enhance customer service processes

💡 Honest Take: This role is ideal for individuals with strong project management skills and a passion for customer service, but it may be challenging for those without relevant experience.

Pros

✓ Remote work allows for flexible scheduling
✓ Engagement with diverse clients and projects
✓ Opportunity to develop project management skills
✓ Part of a supportive team environment
✓ Focus on enhancing customer satisfaction

Cons

✗ Requires strong project management experience
✗ Potentially high workload with multiple clients
✗ Need for excellent communication skills
✗ May involve managing client expectations
✗ Remote work may lead to feelings of isolation

Best For: Ideal for individuals passionate about customer service and project management, especially those looking for flexible work arrangements.

Watch Out: Candidates should be aware of the potential for high workloads and the need for time management skills to meet client expectations.

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What Customers Say

Employees appreciate the work-life balance and team support, though some note the challenges of managing multiple client projects.

Expert Review

In this remote role as a Customer Service & Project Manager, you'll take on a vital position at Intix, overseeing client projects from start to finish. The company's focus on customer excellence means you'll be tasked with not just managing projects but also ensuring a high level of client satisfaction. If you enjoy engaging directly with clients, this role offers make a real impact.

The position demands strong project management skills, with responsibilities including planning, implementation, and delivery of projects. It's crucial to have an understanding of customer service principles, as you'll need to navigate client expectations effectively. While the flexibility of remote work is appealing, it comes with the challenge of managing multiple clients and deadlines simultaneously.

According to Intix's job posting, successful candidates should be comfortable with a dynamic work environment and possess exceptional communication skills. This role is perfect for those who thrive under pressure and can adapt to changing needs. If you're looking to enhance your career in project management while working remotely, this opportunity could be a great fit.