Customer Service Consultant

Persona Staff

As a Customer Service Consultant, you'll be the main contact for customers, handling inquiries and ensuring smooth communication while tracking orders and maintaining records.

Last checked on June 9, 2026. We may earn a commission when you click through.

The position offers a competitive salary and the chance to impact customer experience positively.

✓ Competitive salary range of R10K–R15K per month ✓ Opportunity to improve customer service processes ✓ Engagement in product launches

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Customer Service Consultant

Persona Staff

Updated 2 months ago

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You'll be redirected to adzuna.co.za

Stellenbosch On-site R10–R15/mo Full–Time

The position offers a competitive salary and the chance to impact customer experience positively.

About this role

As a Customer Service Consultant, you'll be the main contact for customers, handling inquiries and ensuring smooth communication while tracking orders and maintaining records.

About the Company

Persona Staff is a recruitment agency focused on connecting talented individuals with suitable job opportunities across various sectors.

Key Highlights

✓ Primary customer contact via phone, email, and in-person
✓ Resolve inquiries and complaints professionally
✓ Track orders and ensure timely updates
✓ Collaborate with internal teams for process improvements
✓ Monitor customer satisfaction for continuous improvement

💡 Honest Take: This role is thrive in fast-paced environments and enjoy direct interaction with customers.

Pros

✓ Competitive salary range of R10K–R15K per month
✓ Opportunity to improve customer service processes
✓ Engagement in product launches
✓ Dynamic work environment
✓ Direct communication with customers and teams

Cons

✗ Onsite work required in Stellenbosch
✗ Potentially high-pressure environment
✗ Limited scope for remote work
✗ May involve handling difficult customer complaints
✗ Experience in customer service preferred but not mandatory

Best For: This position is for those looking to build a career in customer service within a vibrant company culture.

Watch Out: Be prepared for a fast-paced role that requires multitasking and effective problem-solving skills.

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You'll be redirected to adzuna.co.za

What Customers Say

Employees appreciate the supportive work environment and the chance to contribute to customer satisfaction.

Expert Review

At Persona Staff, the Customer Service Consultant role is a pivotal position that demands excellent communication and interpersonal skills. With a salary range of R10,000 to R15,000 per month, this opportunity offers competitive compensation but also a chance to make a real impact in customer satisfaction.

The responsibilities include resolving customer inquiries and complaints, a task that can be both rewarding and challenging. This role requires you to be on-site in Stellenbosch, which may not suit everyone, especially those looking for remote work flexibility. The company emphasizes the importance of maintaining accurate records and tracking orders, ensuring a smooth process from inquiry to resolution.

collaborating with internal teams to improve processes dynamism to the job. Customer service processes are continuously evaluated for improvement, making this a great learning environment for those passionate about enhancing customer experiences. Overall, this role offers a entry point into the customer service field, ideal for those ready to engage with customers actively.

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