Inbound Customer Service Advisor

Concentrix

Join Concentrix as an Inbound Customer Service Advisor for the Primark team, working hybrid with competitive pay and great benefits.

Last checked on June 12, 2026. We may earn a commission when you click through.

Ideal for those passionate about fashion and retail, but may not suit everyone due to the demanding nature of customer service.

✓ Flexible hybrid work arrangement ✓ Competitive hourly rate ✓ Diverse employee benefits

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Inbound Customer Service Advisor

Concentrix

Updated 2 months ago

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eMakhazeni Hybrid Full–Time

Ideal for those passionate about fashion and retail, but may not suit everyone due to the demanding nature of customer service.

About this role

Join Concentrix as an Inbound Customer Service Advisor for the Primark team, working hybrid with competitive pay and great benefits.

About the Company

Concentrix is a global leader in technology and services, empowering some of the world's best brands with integrated solutions.

Key Highlights

✓ Hourly pay of £12.25
✓ Hybrid working model
✓ Full-time permanent position
✓ Comprehensive employee benefits
✓ Opportunities for career growth

💡 Honest Take: This role offers a flexible work environment, but candidates should be prepared for a fast-paced customer service setting.

Pros

✓ Flexible hybrid work arrangement
✓ Competitive hourly rate
✓ Diverse employee benefits
✓ Strong company reputation
✓ Opportunity to work with a global brand

Cons

✗ High-pressure customer service environment
✗ In-office days required
✗ Entry-level position may mean limited advancement initially
✗ Rotating shift patterns
✗ Potential for customer complaints

Best For: Ideal for motivated individuals looking to start a career in retail customer support.

Watch Out: Be ready for the pressures of handling customer inquiries and complaints daily.

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What Customers Say

Employees appreciate the flexible working environment and benefits, but note the pressures of the customer service industry.

Expert Review

This Inbound Customer Service Advisor role at Concentrix of remote and in-office work. With a pay rate of £12.25 per hour, it provides a competitive salary that reflects the demands of the role. Employees will work 2 days in the Belfast office and can enjoy the rest from home, which is a significant plus for work-life balance.

The position is full-time and permanent, n appealing choice for those seeking stability in their career. Along with a hourly wage, Concentrix offers an array of benefits including 28 days of paid holidays, discounts on insurance, and access to lifestyle savings. This commitment to employee welfare is a strong selling point.

However, potential candidates should be aware of the fast-paced environment typical of customer service roles. The job involves handling a variety of customer inquiries, which can be stressful and demanding, especially during peak shopping times. Rotating shifts may also add an extra layer of complexity to scheduling.

In summary, while the role is attractive for those passionate about fashion and with a customer service background, it’s not for everyone. The company’s reputation for supporting its staff is commendable, making it new entrants in the field. To learn more about this position, visit the official listing here.