Customer Service Clerk

Hays Travel

Hays Travel's Customer Service Clerk role offers flexibility and a focus on customer satisfaction, making it a suitable choice for remote workers.

Last checked on May 16, 2026. We may earn a commission when you click through.

This role is ideal for those seeking flexibility and a commitment to customer service, but it may lack the structured environment some prefer.

✓ Flexible working conditions ✓ Strong company reputation ✓ Opportunities for growth within the company

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Customer Service Clerk

Hays Travel

Updated 2 months ago

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Anywhere Remote Full–Time

This role is ideal for those seeking flexibility and a commitment to customer service, but it may lack the structured environment some prefer.

About this role

Hays Travel's Customer Service Clerk role offers flexibility and a focus on customer satisfaction, making it a suitable choice for remote workers.

About the Company

Hays Travel is the UK's largest independent travel agency, offering quality holidays and exceptional customer service.

Key Highlights

✓ Work from anywhere with remote opportunities
✓ Join a well-established company with over 40 years in the industry
✓ Be part of a team dedicated to excellent customer service
✓ Diverse roles across various departments

💡 Honest Take: While Hays Travel is known for its customer focus, the remote nature may not suit everyone, particularly those who thrive in office environments.

Pros

✓ Flexible working conditions
✓ Strong company reputation
✓ Opportunities for growth within the company
✓ Supportive team culture

Cons

✗ Remote work may feel isolating for some
✗ Potential for long hours during peak seasons
✗ Less face-to-face interaction

Best For: It's suitable for customer service enthusiasts looking for a remote role in the travel industry.

Watch Out: Be prepared for busy periods, especially during holidays, which may require extended hours.

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What Customers Say

Employees appreciate the supportive culture but note the challenges of remote work.

Expert Review

Hays Travel offers a unique opportunity to work as a Customer Service Clerk in a well-respected company. With over 460 branches across the UK, it provides a supportive environment focused on customer satisfaction. The remote working option makes it appealing to many, especially those looking for flexibility.

However, potential applicants should consider that remote work can lead to feelings of isolation and may not suit everyone. The role demands a strong customer service ethos and the ability to handle inquiries efficiently.

The company’s long-standing reputation in the travel industry, spanning over 40 years, speaks volumes about its reliability and commitment to its employees. According to Hays Travel’s website, the team is dedicated to maintaining high standards of service, which is crucial in this competitive market.

For those who thrive in structured office environments, the remote aspect might be a drawback, as some may prefer direct interactions with colleagues. Overall, this role can be fulfilling for those who are self-motivated and enjoy connecting with customers from the comfort of their own homes.