Help Desk Specialist

Zachary Piper

Zachery Piper Solutions is hiring a Help Desk Specialist to provide end-user technical support for a DoD program in New Orleans, LA, with night-shift options available.

Last checked on June 12, 2026. We may earn a commission when you click through.

If you're looking to break into IT with stable government backing, this position offers a solid entry point, though shift preferences need consideration.

✓ Long-term employment opportunity ✓ Exposure to the Intelligence Community ✓ Comprehensive benefits including medical and 401(k)

Help Desk Specialist

Zachary Piper

Updated 2 days ago

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You'll be redirected to careers.zacharypiper.com

New Orleans Remote Full-Time

If you're looking to break into IT with stable government backing, this position offers a solid entry point, though shift preferences need consideration.

About this role

Zachery Piper Solutions is hiring a Help Desk Specialist to provide end-user technical support for a DoD program in New Orleans, LA, with night-shift options available.

About the Company

Zachery Piper Solutions specializes in providing staffing and IT solutions, particularly for government and defense sectors, with a commitment to career development.

Key Highlights

✓ Support for a fully funded DoD program through 2028
✓ Opportunity for career growth in the Intelligence Community
✓ Technical assistance for various devices and systems
✓ Remote work potential after initial training period
✓ Requires Active Secret Clearance and CompTIA Security+

💡 Honest Take: This role is ideal for entry-level IT professionals seeking experience in a secure government environment, but the night-shift schedule may not suit everyone.

Pros

✓ Long-term employment opportunity
✓ Exposure to the Intelligence Community
✓ Comprehensive benefits including medical and 401(k)
✓ Remote work flexibility after initial training
✓ Hands-on technical experience

Cons

✗ Initial night-shift schedule may be challenging
✗ Requires security clearance which may limit applicants
✗ Entry-level position may offer lower pay than other IT roles
✗ High-pressure environment due to military support requirements
✗ Limited mobility until shift preferences are established

Best For: Ideal for individuals with an Active Secret Clearance and CompTIA Security+ certification who are eager to learn and grow in IT support.

Watch Out: Be prepared for the night-shift schedule initially, which may require adjustment for work-life balance.

Apply for this position →

You'll be redirected to careers.zacharypiper.com

What Customers Say

Workers appreciate the growth opportunities and supportive environment, though some note the challenges of the night shift.

Expert Review

The Help Desk Specialist position at Zachery Piper Solutions offers a unique opportunity for entry-level IT professionals. With a focus on supporting a DoD program, this role provides a chance to gain valuable experience within the Intelligence Community. Active Secret Clearance and CompTIA Security+ certification are prerequisites, making it essential for applicants to meet these criteria.

Night shifts are a key component of this role, which may present challenges for those not accustomed to late hours. However, after a few months, there is flexibility to shift schedules based on personal preferences. This can be a significant advantage for those seeking a better work-life balance.

In addition to the technical support responsibilities, the position offers a comprehensive benefits package, including medical, dental, and a 401(k) plan. This reflects the company's commitment to employee well-being. As stated on their official page, the role emphasizes both career development and stability, with funding guaranteed through 2028.

While the role is appealing for its potential and benefits, it may not be suitable for everyone, particularly those who prefer day shifts or have other commitments. Overall, this position a solid starting point for those eager to enter the IT landscape in a secure environment.