Retention Support Consultant

Tracker South Africa

Join Tracker South Africa as a Retention Support Consultant, managing consumer and business complaints and cancellations in a dynamic contact centre.

Last checked on August 20, 2026. We may earn a commission when you click through.

This position offers valuable experience for those looking to advance in customer service, but the fixed term might not appeal to everyone. Ideal for individuals seeking immediate work.

✓ Opportunity to work with a reputable company ✓ Gain experience in customer service ✓ Short-term contract can be a quick employment solution

Retention Support Consultant

Tracker South Africa

Updated 10 days ago

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Randburg Contract

This position offers valuable experience for those looking to advance in customer service, but the fixed term might not appeal to everyone. Ideal for individuals seeking immediate work.

About this role

Join Tracker South Africa as a Retention Support Consultant, managing consumer and business complaints and cancellations in a dynamic contact centre.

About the Company

Tracker South Africa specializes in vehicle tracking and recovery services, focusing on customer satisfaction and retention.

Key Highlights

✓ Fixed-term contract for 6 months
✓ Manage complaints and queries from various stakeholders
✓ Work in a supportive team environment

💡 Honest Take: This role is ideal for someone seeking short-term employment in a fast-paced customer service environment.

Pros

✓ Opportunity to work with a reputable company
✓ Gain experience in customer service
✓ Short-term contract can be a quick employment solution

Cons

✗ Fixed-term contract may not provide job security
✗ Requires handling complaints, which can be stressful
✗ Limited growth opportunities within a short contract

Best For: Ideal for individuals with strong communication skills and a knack for problem-solving.

Watch Out: Be prepared for a challenging environment due to the nature of complaint handling.

Apply for this position →

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What Customers Say

Workers appreciate the supportive team environment but note the challenges of handling complaints.

Expert Review

This role requires adept handling of customer complaints and queries, making it crucial for individuals to excel in communication. The dynamic nature of the contact centre means no two days will be the same.

Given the 6-month duration, this position is perfect for those seeking temporary work. However, the short-term nature could limit long-term career advancement opportunities.

Customer service roles can be demanding, particularly when dealing with escalated complaints. The ability to remain calm and solution-focused is essential. According to Tracker South Africa's page, they value team support and collaboration, which can make the work environment more pleasant.

Be aware that while the role provides valuable experience, it may not offer extensive benefits associated with permanent positions. Consider this if you're seeking stability in your career.

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