Technical Support Engineer

Solis

The role involves providing telephonic support for technical queries and managing customer complaints using tools like Freshdesk and WhatsApp.

Last checked on June 16, 2026. We may earn a commission when you click through.

The Technical Support Engineer role at Solis offers a chance to engage directly with customers, but applicants should be prepared for in-office work in Lucknow.

✓ Opportunity to enhance communication skills ✓ Direct interaction with customers ✓ Structured complaint management system

Technical Support Engineer

Solis

Updated 9 days ago

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Lucknow

The Technical Support Engineer role at Solis offers a chance to engage directly with customers, but applicants should be prepared for in-office work in Lucknow.

About this role

The role involves providing telephonic support for technical queries and managing customer complaints using tools like Freshdesk and WhatsApp.

About the Company

Solis is a company focused on delivering exceptional customer service and technical support solutions.

Key Highlights

✓ Telephonic support for customer technical queries
✓ Utilizes Freshdesk for complaint management
✓ Requires proficient English communication skills
✓ Non-remote position based in Lucknow
✓ Immediate updates on customer complaints

💡 Honest Take: This position is best suited for individuals with strong communication skills and a passion for customer service, but may not be ideal for those seeking remote work.

Pros

✓ Opportunity to enhance communication skills
✓ Direct interaction with customers
✓ Structured complaint management system
✓ Dynamic work environment
✓ Focus on technical problem-solving

Cons

✗ Non-remote work may limit flexibility
✗ Potentially high volume of customer queries
✗ Requires constant updates and responsiveness
✗ May involve stressful situations with unhappy customers
✗ Limited salary transparency

Best For: It's suitable for individuals looking to build a career in customer service and technical support.

Watch Out: Candidates should be aware of the demanding nature of customer support roles, especially in handling technical complaints.

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Expert Review

The Technical Support Engineer position at Solis requires strong English communication skills and the ability to handle customer technical queries efficiently. The role is based in Lucknow, emphasizing the need for in-office presence. Using tools like Freshdesk, employees will manage customer complaints, ensuring timely updates and resolutions.

While this role offers the chance to work directly with customers and develop communication skills, it may not suit those preferring remote work. The job can be demanding, often involving high volumes of customer interactions, which can lead to stressful situations. However, for those passionate about helping others and solving problems, this position presents a valuable opportunity.

Potential candidates should consider the balance between the rewarding aspects of customer interaction and the challenges inherent in technical support. The company prioritizes effective complaint resolution and offers a structured environment for personal and professional growth, ppealing for those looking to establish a career in customer service.

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