Customer Care Specialist

Brandt International Sdn Bhd - Plaza 33 Branch

As a Customer Care Specialist specifically supporting US market operations, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, KYC and case management systems.Repor

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Customer Care Specialist

Brandt International Sdn Bhd - Plaza 33 Branch

Updated 3 months ago
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Malaysia

About this role

As a Customer Care Specialist specifically supporting US market operations, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, KYC and case management systems.Repor

About the Company

Brandt International Sdn Bhd is a customer service provider located at Plaza 33 Branch, focusing on enhancing client relationships.

Key Highlights

  • ✓ Manage inquiries and resolve issues for US market customers and partners
  • ✓ Utilize multiple communication channels including voice, email, and chat
  • ✓ Engage in KYC and case management systems
  • ✓ Non-remote position, requiring on-site presence

💡 Honest Take: While the role offers a chance to develop customer service skills, the non-remote requirement may limit flexibility for some candidates.

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