Remote Customer Service Manager

Ashdown Group

Join a growing organisation as a Customer Service Manager, overseeing Advisors in client onboarding, complaints, compliance, and reporting within social housing.

Last checked on June 26, 2026. We may earn a commission when you click through.

A promising opportunity for skilled managers, especially those passionate about social housing, but it demands relevant experience.

✓ Fully remote position ✓ Impactful role in social housing ✓ Opportunity to lead a team

Remote Customer Service Manager

Ashdown Group

Updated 4 days ago

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Nottingham Remote

A promising opportunity for skilled managers, especially those passionate about social housing, but it demands relevant experience.

About this role

Join a growing organisation as a Customer Service Manager, overseeing Advisors in client onboarding, complaints, compliance, and reporting within social housing.

About the Company

Ashdown Group is a dynamic company focused on providing quality services in the social housing sector.

Key Highlights

✓ Fully remote work opportunity
✓ Manage a dedicated team of Advisors
✓ Focus on customer support and compliance
✓ Contribute to new client onboarding processes
✓ Engage with social housing sector challenges

💡 Honest Take: This role suits experienced managers looking to make an impact in social housing but may not be ideal for those new to the sector.

Pros

✓ Fully remote position
✓ Impactful role in social housing
✓ Opportunity to lead a team
✓ Focus on client onboarding and support
✓ Dynamic work environment

Cons

✗ Requires prior experience in customer service management
✗ May involve high-pressure situations
✗ Limited salary information available
✗ Focus on compliance may be challenging
✗ Not suitable for entry-level candidates

Best For: Ideal for professionals with a strong background in customer service management and an interest in social housing.

Watch Out: Candidates should be prepared for a role that demands significant experience and the ability to handle complex client interactions.

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What Customers Say

Current employees appreciate the remote work flexibility but highlight the high-pressure nature of the role, especially regarding compliance.

Expert Review

The Remote Customer Service Manager position at Ashdown Group presents a unique opportunity for professionals in the social housing sector. With a focus on managing a team of Advisors, the role is pivotal in ensuring high-quality customer service during new client onboarding and addressing complaints.

Working remotely, this position allows for flexibility while demanding strong leadership skills and prior experience in customer service management. Applicants should be ready to navigate the complexities of compliance and reporting in a sector that is both rewarding and challenging.

While the opportunity is appealing for seasoned managers, it may not be the best fit for those without relevant experience. The emphasis on compliance and client support can lead to a high-pressure environment, which may deter some candidates. Overall, Ashdown Group offers a platform for impactful work, but only for those equipped to handle its demands effectively.

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